Falls Church, VA

Support Jobs in Falls Church, VA

2 jobs found

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1mo ago

Helpdesk Technician - Tier 1

IntelliDyne Falls Church, VA

Falls Church, VA

1mo ago Closed

Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

Onsite Tier 1 helpdesk role in Falls Church, VA focused on fast call handling, issue troubleshooting, and customer follow-through.

Responsibilities

Answer incoming calls to the Tier 1 Help Desk.
Create a Remedy customer incident for every Tier 1 call answered.
Provide Mobile Support, including adding and deleting users in the client network and completing other ad hoc tasks.
Support clients with hardware and software issues via telephone.
Assist end users with troubleshooting across a variety of technical problems.
Identify, research, and work toward resolution of technical issues.
Respond to technical support requests received by telephone, email, and personnel requests.
Document, track, and monitor problems to help ensure timely resolution.
Coordinate with the team to drive rapid response times and complete customer follow-up.
Ensure VIP calls are addressed immediately.
Build and maintain a professional working relationship with customers to understand business needs.
Process customer orders, prepare correspondence, and fulfill customer needs to support satisfaction.
Update and develop CAC policies and procedures.
Coordinate and consult with Customer, Engineering, Deskside Manager, and team members to meet customer requirements.
Advise management on potential risks that could affect the customer base and the operating environment.

Requirements

Active DOD Public Trust clearance.
Active CompTIA Security+ CE certification.
Bachelor's Degree and 4 years of relevant support experience, or HS degree and 8 years of relevant support experience.
Superior customer service skills with a strong desire to deliver high-quality service.
Strong verbal communication skills; comfortable working on the telephone and responding to calls.
Knowledge of IT network and systems technologies, processes, and methodologies.

Technologies

Remedy
Active Directory (AD)
CAC policies and procedures

Clearance

Eligible for DOD Public Trust

Location and Status

Location: Falls Church, VA (Onsite)
Status: Non-Exempt

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3mo ago

Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support

ITC Federal, Inc. Falls Church, VA

Falls Church, VA

3mo ago Closed

$55k - $60k/yr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Aug 18, 2026).

Job Description

Hybrid Service Desk Administrator/Help Desk Specialist supporting DOJ EOIR End User, providing first-line IT support, ticketing, and hardware/software troubleshooting in Falls Church, VA with a salary range of USD 55,000 - 60,000 per year.

Responsibilities

Monitor incoming service desk calls and emails, delivering timely technical assistance to users
Route and triage tickets, escalating to appropriate teams or leadership as needed
Maintain detailed work notes on every ticket throughout its lifecycle until resolution or escalation
Provide status updates to end users and stakeholders when requested
Move, configure, and install IT hardware for customers
Diagnose and repair issues with peripheral devices
Install, troubleshoot, and resolve software requests and problems
Offer desk-side end user support when required
Update and document inventory changes as they occur
Perform additional duties as assigned

Requirements

Ability to obtain a DOJ Public Trust clearance prior to start date
Minimum of 1 year of professional experience in Information Technology or a closely related field
Proven experience supporting enterprise hardware, software, and peripherals, especially Microsoft Office; experience assisting users via phone, email, or in person
Knowledge of Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software
Experience using a trouble ticket management system
Strong written and verbal communication skills for collaboration with teammates, end users, VIPs, managers, and client contacts
Ability to work independently with minimal supervision and perform well in a fast-paced, service-oriented environment
Must be able to work an eight-hour shift within the 6:00 AM to 8:00 PM window as assigned

Technologies

ServiceNow
Microsoft Windows 10
Microsoft Office

Benefits

Health, Dental and Vision insurance
401(k)
Tuition Reimbursement
Flexible Spending Account (FSA)
11 Paid Federal Holidays
3 weeks of Paid Time Off

Work Environment and Physical Demands

Function in a general office setting
Must be able to remain stationary for up to 50% of the time; regular movement around large immigration courts campus to provide hands-on support
Ability to lift and move IT equipment weighing up to 50 pounds

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Support Jobs in Falls Church, VA

Helpdesk Technician - Tier 1

Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support

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