Support Jobs in Fenton, MO

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1d ago

IT Level I Help Desk Technician

Computer St. Louis Fenton, MO

Fenton, MO

1d ago

$20 - $30/hr Full time Customer Service Customer Support End User Support

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Job Description

The IT Level I Help Desk Technician role at Computer St. Louis provides frontline technical support with a strong emphasis on customer service, delivering timely solutions to routine issues for onsite users in Fenton, Missouri.

Responsibilities

Serve as the initial point of contact and communicate effective resolutions to user issues
Escalate unresolved tickets to the next tier of support when necessary
Log, route, and assign problems to the appropriate teams or resources
Maintain customer records and generate activity reports
Lead users through the problem-solving process step by step
Follow up with customers to provide feedback and ensure issues are resolved
Apply strong customer service skills to meet and exceed expectations
Accurately document interactions and ensure proper case closure
Recommend procedural improvements based on experience and observations
Continue expanding knowledge of help desk procedures, products, and services

Requirements

Proven experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control tools
Strong client-facing communication abilities
Advanced troubleshooting and multitasking capabilities
Customer service orientation
Bachelor’s degree in Information Technology, Computer Science or equivalent
IT experience: 1 year required

Benefits

401(k) retirement plan
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Referral program
Vision insurance

Job Types

Full-time
Permanent

Pay

Rate: USD 20.00 - USD 30.00 per hour

Experience

IT: 1 year (Required)

Ability to commute

Location: Fenton, Missouri 63026, required to commute onsite

Ability to relocate

Relocation to Fenton, MO 63026 required before starting

Work Location

Onsite in Fenton, Missouri

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