Fenton, MO

Support Jobs in Fenton, MO

2 jobs found

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Today

Technical Support Specialist - Industrial Machinery

Custom Machine Works, LLC Fenton, MO

Fenton, MO

Today

$28 - $38/hr Full time Customer Service Customer Support Hardware Support

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Job Description

Custom Machine Works, LLC is hiring an onsite Technical Support Specialist in Fenton, MO to help customers get the most from their specialized industrial machinery. In this role, you will deliver expert phone and email support, troubleshoot issues across mechanical, hydraulic, electrical, and operational areas, and guide customers toward practical next steps. The position offers USD 28 to 38 per hour and a benefits package designed to support your health and stability.

What you can expect

You will work directly with customers and use your technical background to diagnose machine problems, identify replacement parts, and support efficient equipment operation. A key part of the job is balancing multiple service requests while providing clear guidance based on technical documentation.

Responsibilities

Provide expert phone and email support for specialized industrial machinery brands
Troubleshoot mechanical, hydraulic, electrical, and operational issues
Identify replacement parts when customers need components or service direction
Help customers keep equipment running efficiently through actionable support and guidance

Requirements

5+ years of experience troubleshooting, repairing, servicing, or maintaining industrial machinery and equipment
Strong mechanical aptitude and diagnostic skills
Ability to read and interpret technical drawings, schematics, manuals, and parts breakdowns
Ability to diagnose machine issues and develop practical solutions
Strong verbal communication skills and the ability to work directly with customers
Ability to manage multiple service requests and priorities

Benefits

401(k) matching
Flexible schedule
Health insurance
Life insurance
Paid time off

Helpful experience

Industrial maintenance technician experience
Field service technician experience
Working knowledge of hydraulic systems and mechanical power transmission
Electrical troubleshooting experience
Pneumatic systems experience
PLC or industrial controls familiarity
Machine builder experience
Press, automation, or custom machinery experience
Experience preparing service quotes or identifying replacement parts

What you’ll learn

Teeco equipment
Fentech equipment
Hastings equipment
Altena equipment
Internal software systems
Quote generation processes
Service documentation procedures
Product-specific controls and software support

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2mo ago

IT Level I Help Desk Technician

Computer St. Louis Fenton, MO

Fenton, MO

2mo ago Closed

$20 - $30/hr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

The IT Level I Help Desk Technician role at Computer St. Louis provides frontline technical support with a strong emphasis on customer service, delivering timely solutions to routine issues for onsite users in Fenton, Missouri.

Responsibilities

Serve as the initial point of contact and communicate effective resolutions to user issues
Escalate unresolved tickets to the next tier of support when necessary
Log, route, and assign problems to the appropriate teams or resources
Maintain customer records and generate activity reports
Lead users through the problem-solving process step by step
Follow up with customers to provide feedback and ensure issues are resolved
Apply strong customer service skills to meet and exceed expectations
Accurately document interactions and ensure proper case closure
Recommend procedural improvements based on experience and observations
Continue expanding knowledge of help desk procedures, products, and services

Requirements

Proven experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control tools
Strong client-facing communication abilities
Advanced troubleshooting and multitasking capabilities
Customer service orientation
Bachelor’s degree in Information Technology, Computer Science or equivalent
IT experience: 1 year required

Benefits

401(k) retirement plan
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Referral program
Vision insurance

Job Types

Full-time
Permanent

Pay

Rate: USD 20.00 - USD 30.00 per hour

Experience

IT: 1 year (Required)

Ability to commute

Location: Fenton, Missouri 63026, required to commute onsite

Ability to relocate

Relocation to Fenton, MO 63026 required before starting

Work Location

Onsite in Fenton, Missouri

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Support Jobs in Fenton, MO

Technical Support Specialist - Industrial Machinery

IT Level I Help Desk Technician

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