IT Level I Help Desk Technician

The IT Level I Help Desk Technician role at Computer St. Louis provides frontline technical support with a strong emphasis on customer service, delivering timely solutions to routine issues for onsite users in Fenton, Missouri.

Responsibilities

• Serve as the initial point of contact and communicate effective resolutions to user issues
• Escalate unresolved tickets to the next tier of support when necessary
• Log, route, and assign problems to the appropriate teams or resources
• Maintain customer records and generate activity reports
• Lead users through the problem-solving process step by step
• Follow up with customers to provide feedback and ensure issues are resolved
• Apply strong customer service skills to meet and exceed expectations
• Accurately document interactions and ensure proper case closure
• Recommend procedural improvements based on experience and observations
• Continue expanding knowledge of help desk procedures, products, and services

Requirements

• Proven experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control tools
• Strong client-facing communication abilities
• Advanced troubleshooting and multitasking capabilities
• Customer service orientation
• Bachelor’s degree in Information Technology, Computer Science or equivalent
• IT experience: 1 year required

Benefits

• 401(k) retirement plan
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Job Types

• Full-time
• Permanent

Pay

Rate: USD 20.00 - USD 30.00 per hour

Experience

• IT: 1 year (Required)

Ability to commute

Location: Fenton, Missouri 63026, required to commute onsite

Ability to relocate

Relocation to Fenton, MO 63026 required before starting

Work Location

Onsite in Fenton, Missouri