Support Jobs in Firestone, CO

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HelpDesk / IT Support Technician (Entry Level)

ARC Colorado, Inc. Firestone, CO

Firestone, CO

Today

$20 - $25/hr Full time Active Directory Application Support End User Support

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Job Description

This on-site entry-level Help Desk / IT Support Technician position supports end users with first-line technology assistance and daily IT operations. The role works closely with the IT Manager to keep systems running smoothly across the organization.

Key Responsibilities

Deliver first-line support to end users through phone, email, and a ticketing system
Troubleshoot issues involving Windows desktops, laptops, mobile devices, and common business applications
Support user onboarding and offboarding, including account creation, hardware setup, and permissions
Complete routine maintenance tasks such as patching, updates, imaging devices, and monitoring system health
Maintain IT inventory by tracking hardware, accessories, and software licenses
Assist with basic network tasks, including checking connectivity, verifying cabling, and supporting Wi-Fi troubleshooting
Document recurring issues, resolutions, and procedures to develop internal knowledge resources
Assist with system administration tasks under guidance, including Active Directory, O365 admin, security reviews, and backups
Escalate complex problems to the IT Manager when necessary

Required Qualifications

Foundational understanding of Windows OS, Microsoft 365, and basic networking concepts including DNS, DHCP, and TCP/IP
Familiarity with troubleshooting hardware and software issues
Ability to communicate clearly with both technical and non-technical users
Eagerness to learn and grow within an IT organization
Strong problem-solving, organization, and follow-through skills

Tools and Technologies

Windows OS
Microsoft 365
DNS, DHCP, TCP/IP
Active Directory
O365 admin
Wi-Fi

Preferred Qualifications

Experience with helpdesk and ticketing systems
Exposure to Active Directory, Office 365 Admin Portal, or similar tools
Basic experience with routers, switches, and firewalls
Any IT certification (such as A+, Network+, or CCNA)

Work Environment

On-site support role working alongside the IT Manager
Ability to lift and move equipment (PCs, monitors, etc.) as needed
Occasional after-hours or weekend work for maintenance windows

Compensation and Location

Location: Firestone, CO (onsite)

Pay: $20.00 to $25.00 per hour

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