HelpDesk / IT Support Technician (Entry Level)

This on-site entry-level Help Desk / IT Support Technician position supports end users with first-line technology assistance and daily IT operations. The role works closely with the IT Manager to keep systems running smoothly across the organization.

Key Responsibilities

• Deliver first-line support to end users through phone, email, and a ticketing system
• Troubleshoot issues involving Windows desktops, laptops, mobile devices, and common business applications
• Support user onboarding and offboarding, including account creation, hardware setup, and permissions
• Complete routine maintenance tasks such as patching, updates, imaging devices, and monitoring system health
• Maintain IT inventory by tracking hardware, accessories, and software licenses
• Assist with basic network tasks, including checking connectivity, verifying cabling, and supporting Wi-Fi troubleshooting
• Document recurring issues, resolutions, and procedures to develop internal knowledge resources
• Assist with system administration tasks under guidance, including Active Directory, O365 admin, security reviews, and backups
• Escalate complex problems to the IT Manager when necessary

Required Qualifications

• Foundational understanding of Windows OS, Microsoft 365, and basic networking concepts including DNS, DHCP, and TCP/IP
• Familiarity with troubleshooting hardware and software issues
• Ability to communicate clearly with both technical and non-technical users
• Eagerness to learn and grow within an IT organization
• Strong problem-solving, organization, and follow-through skills

Tools and Technologies

• Windows OS
• Microsoft 365
• DNS, DHCP, TCP/IP
• Active Directory
• O365 admin
• Wi-Fi

Preferred Qualifications

• Experience with helpdesk and ticketing systems
• Exposure to Active Directory, Office 365 Admin Portal, or similar tools
• Basic experience with routers, switches, and firewalls
• Any IT certification (such as A+, Network+, or CCNA)

Work Environment

• On-site support role working alongside the IT Manager
• Ability to lift and move equipment (PCs, monitors, etc.) as needed
• Occasional after-hours or weekend work for maintenance windows

Compensation and Location

Location: Firestone, CO (onsite)

Pay: $20.00 to $25.00 per hour