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ARC Colorado, Inc.

HelpDesk / IT Support Technician (Entry Level)

ARC Colorado, Inc.
Firestone, CO $20 - $25/hr Full time Posted 1d ago
Active Directory Application Support End User Support Entry Level Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Operations IT Services It Support Microsoft 365 Onsite Phone Support Technical Support Technician Windows
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Job Description

This on-site entry-level Help Desk / IT Support Technician position supports end users with first-line technology assistance and daily IT operations. The role works closely with the IT Manager to keep systems running smoothly across the organization.

Key Responsibilities

  • Deliver first-line support to end users through phone, email, and a ticketing system
  • Troubleshoot issues involving Windows desktops, laptops, mobile devices, and common business applications
  • Support user onboarding and offboarding, including account creation, hardware setup, and permissions
  • Complete routine maintenance tasks such as patching, updates, imaging devices, and monitoring system health
  • Maintain IT inventory by tracking hardware, accessories, and software licenses
  • Assist with basic network tasks, including checking connectivity, verifying cabling, and supporting Wi-Fi troubleshooting
  • Document recurring issues, resolutions, and procedures to develop internal knowledge resources
  • Assist with system administration tasks under guidance, including Active Directory, O365 admin, security reviews, and backups
  • Escalate complex problems to the IT Manager when necessary

Required Qualifications

  • Foundational understanding of Windows OS, Microsoft 365, and basic networking concepts including DNS, DHCP, and TCP/IP
  • Familiarity with troubleshooting hardware and software issues
  • Ability to communicate clearly with both technical and non-technical users
  • Eagerness to learn and grow within an IT organization
  • Strong problem-solving, organization, and follow-through skills

Tools and Technologies

  • Windows OS
  • Microsoft 365
  • DNS, DHCP, TCP/IP
  • Active Directory
  • O365 admin
  • Wi-Fi

Preferred Qualifications

  • Experience with helpdesk and ticketing systems
  • Exposure to Active Directory, Office 365 Admin Portal, or similar tools
  • Basic experience with routers, switches, and firewalls
  • Any IT certification (such as A+, Network+, or CCNA)

Work Environment

  • On-site support role working alongside the IT Manager
  • Ability to lift and move equipment (PCs, monitors, etc.) as needed
  • Occasional after-hours or weekend work for maintenance windows

Compensation and Location

Location: Firestone, CO (onsite)

Pay: $20.00 to $25.00 per hour

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