Support Jobs in Freeport, IL

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25d ago

Tier 1 Technical Support Specialist

Syndeo Networks, Inc. Freeport, IL

Freeport, IL

25d ago

$40k - $62k/yr Full time Active Directory Computer Skills Customer Support

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Job Description

Syndeo Networks, Inc. invites a dynamic Tier 1 Technical Support Specialist to join its on-site IT team in Freeport, IL. As the first point of contact for users, you will resolve hardware, software, and network issues while delivering strong customer service in a fast-paced environment.

The position carries a salary range of USD 40,000 to 62,000 per year and involves collaborating with ServiceNow, Jira, SCCM, Active Directory, and related enterprise tools to keep technology running smoothly.

Responsibilities

Handle requests submitted through ServiceNow, Jira, and other help desk platforms to resolve issues promptly.
Troubleshoot software problems across Windows, macOS, and Linux, guiding users through steps or escalating when needed.
Assist with hardware setup, configuration, and maintenance to optimize device performance.
Address network connectivity issues including LAN, WAN, VPN, DNS, TCP/IP, and firewall configurations.
Administer Active Directory accounts, GPOs, SCCM, and BMC Remedy tickets to manage access and updates.
Provide desktop support for printers, mobile devices, and other peripherals to ensure smooth daily operations.
Troubleshoot Internet connections at local residences and businesses.

Requirements

Demonstrated experience in technical support with solid troubleshooting across software and hardware platforms.
Strong working knowledge of Windows, macOS, and Linux environments.
Understanding of LAN/WAN, TCP/IP, DNS, VPNs, firewalls, and security best practices.
Proficiency with Microsoft Office Suite and remote management tools such as SCCM and Active Directory.
Ability to triage issues efficiently using ServiceNow, Jira, Help Desk systems, and BMC Remedy.
Clear communication skills to explain technical solutions to non-technical users while maintaining professional customer service.
Familiarity with IT infrastructure components including switches, routers, mobile devices, and ongoing OS management.

Technologies

ServiceNow
Jira
Help Desk systems
BMC Remedy
SCCM
Active Directory
Group Policy Objects (GPO)
Windows
macOS
Linux

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Pay

USD 40,000 - 62,000 per year

Work Location

On-site in Freeport, IL

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