Fresno, CA

Support Jobs in Fresno, CA

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Today

Manager, Technical Support

Gap Inc. Fresno, CA

Fresno, CA

Today

$105k - $137k/yr Full time Manager End User Support Information Technology (IT)

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Job Description

Join Gap Inc. in Fresno, CA (onsite) and help keep IT support running smoothly across distribution centers, contact centers, and corporate remote locations. This role leads site-level IT support operations while building a team of technicians and site leads focused on reliable service delivery, strong customer experiences, and continuous improvement.

Compensation: USD 105,000 - 136,500 per year. Employee pay varies based on qualifications, experience, skill level, competencies, and work location. Gap Inc. will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.

How you’ll make an impact

Lead, coach, and develop technicians and site leads by setting clear expectations, driving accountability, and supporting career growth and development
Provide oversight and guidance to site leads managing day-to-day operations, ensuring alignment to service standards and priorities
Own performance and outcomes of IT support operations for assigned sites to ensure consistent service delivery aligned to operational goals
Drive operational excellence by standardizing processes, improving consistency, and increasing efficiency across sites
Maintain a high standard of customer experience by ensuring consistent, high-quality interactions across all support channels
Use service metrics, KPIs, and trend analysis to guide data-informed decisions and continuous improvement
Identify recurring issues and drive problem management efforts to improve service reliability and reduce operational impact
Serve as a primary IT partner to site leadership by aligning support priorities with business needs and operational goals
Coordinate communication across sites during incidents, changes, and initiatives to ensure clarity and consistency
Act as an escalation point for complex technical and operational issues, ensuring timely resolution and clear stakeholder communication
Ensure effective execution of service management processes, including incident, request, and change management, aligned to service expectations and performance standards
Coordinate major incidents, changes, and initiatives in partnership with infrastructure, network, and engineering teams
Manage vendor relationships and hold partners accountable for service delivery outcomes and performance expectations
Contribute to site technology planning, including lifecycle activities, operational readiness, and continuous improvement initiatives
Adapt team and operational priorities as business needs change while staying aligned to organizational goals

What you bring

Progressive leadership experience in IT support or site operations, with a focus on developing teams and leading through others
Experience supporting complex, high-volume operational environments (such as distribution centers, contact centers, or similar)
Demonstrated ability to drive performance, consistency, and continuous improvement across teams or multiple locations
Strong business partnership skills, aligning IT support to operational needs and priorities
Experience navigating and resolving complex issues in fast-paced environments, including escalation and coordination across teams
Effective communication, problem-solving, and decision-making skills

Benefits at Gap Inc.

Merchandise discount: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees
Paid Time Off: one of the most competitive Paid Time Off plans in the industry*
Volunteer time: up to five “on the clock” hours each month to volunteer at a charity of your choice*
401(k): extensive plan with company matching for contributions up to four percent of base pay*
Employee Stock Purchase Plan*
Insurance: medical, dental, vision, and life insurance*

*Benefits may be subject to eligibility requirements and plan terms.

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5mo ago

In-Home Sales & Tech Support (Part Time)

Asurion Fresno, CA

Fresno, CA

5mo ago Closed

$21+/hr Part time Consultative Sales Customer Service Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Part-time in-home field sales and tech support role in Fresno, CA (onsite) requiring daily travel, with paid training and a Serve/Solve/Sell approach; includes base pay, mileage, phone stipend, and commissions.

Responsibilities

Serve as the frontline field sales and tech support representative, engaging customers at their home, office, or other on-site locations using the Serve, Solve, Sell framework, with pre-scheduled interactions and a focus on hitting or exceeding sales targets while delivering outstanding service.
Participate in paid training to prepare for independent field work.
Learn products and gain hands-on sales experience while building communication, negotiation, and problem-solving skills, reinforced by ongoing coaching and mentorship.
In the field, apply the Serve, Solve, Sell model by serving customers, resolving tech issues, and selling tailored solutions with strong negotiation and communication abilities.

Requirements

Able to operate in a target-driven sales environment.
Valid driver’s license with a clean driving record and at least one year of driving experience.
Proof of valid car insurance required (Manhattan area excluded).
Personal vehicle required (no motorcycles); customer appointments occur around the inventory warehouse, with up to 120 miles one-way travel.
Five-day, varied schedule including evenings, weekends, and holidays to align with customer availability.
Personal cellphone required for on-the-go communication.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented and persuasive communicator.
Open-minded with a passion for learning a broad range of skills applicable to multiple career paths.
Outgoing personality comfortable with frequent human interaction.
Note: Work hours may vary based on business needs and market demand; flexibility may be required.

Benefits

Guaranteed base hourly pay for all hours worked with bi-weekly payroll; earned wages may be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
Monthly phone stipend of $35.
Three weeks of paid training.

About the Role

We are seeking In-Home Sales & Tech Support to work during peak hours. This entry-level position is ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.

What you can expect to do

As a Field Sales Representative, you will engage customers on the front lines using the Serve, Solve, Sell framework.
Begin with paid training to prepare for independent field work.
Learn our products and gain hands-on sales experience while developing communication, negotiation, and problem-solving skills; ongoing coaching will support growth and keep you confident and tech-savvy.
In the field, apply the Serve, Solve, Sell model by:

Serve: Meet customers in-home or in-office with pre-scheduled interactions aimed at meeting or surpassing sales targets, while prioritizing customer-first service.
Provide exceptional customer service throughout the interaction.
Solve: Address tech issues with clear, understandable solutions for customers of any tech background.
Ensure customers leave with a working resolution and a product that addresses future tech needs.
Sell: Leverage the product lineup to offer tailored solutions.
Listen actively to identify needs and position products to meet them.
Use strong negotiation and communication skills to pivot effectively and close the right sale.

Get to know us

Asurion is a global tech solutions leader that serves more than 350 million customers worldwide. The company values employees at all levels and emphasizes integrity in serving, solving, and selling by listening to customer needs and providing accurate information.

Health and Safety Measures

At Asurion, employee health and safety are top priorities. Meeting customers at homes supports a strong customer experience, and we strive to ensure all employees feel safe performing their duties.

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Support Jobs in Fresno, CA

Manager, Technical Support

In-Home Sales & Tech Support (Part Time)

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