Support Jobs in Gainesville, GA

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IT Support & Systems Analyst

Eskimo Cold Storage Gainesville, GA

Gainesville, GA

Today

$25 - $35/hr Full time Application Support End User Support Hardware Support

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Job Description

Eskimo Cold Storage seeks an IT Support & Systems Analyst to serve as first-contact support for end users and to maintain warehouse technology, data, and system integrations. The position is based in Gainesville, GA and requires onsite presence, with occasional after-hours support for critical upgrades and issues.

Key Responsibilities

Provide first-contact help line support, including end-user assistance, hardware repairs, and software and printer troubleshooting.
Coordinate and deliver workstation support across Windows OS, desktop network connectivity, PC hardware, business application installations, Microsoft Office, Microsoft Exchange, and telephony; prioritize and schedule desktop support requests.
Support the company’s Warehouse Management System (WMS), including troubleshooting and end-user assistance.
Assist with disaster recovery procedures.
Manage employee processing tasks such as new hire setups, job transfers, name changes, and terminations.
Administer email accounts using Microsoft Exchange and configure user network accounts according to established security plans, including user training.
Extract application data into Microsoft Office products, other databases, and ad hoc reports as needed, and train users on data extraction and reporting.
Support, maintain, and troubleshoot EDI (Electronic Data Interchange) connections.
Apply advanced skills in Microsoft Power Platform, with a focus on Power Apps, Power Automate, and Power BI.
Use SQL to support data needs and reporting.
Support and troubleshoot Zebra scanning and printing hardware.
Prefer experience with Cisco hardware, DHCP, DNS, and firewall administration.
Perform other duties as deemed necessary.

Required Skills and Qualifications

On-site role with the ability to work in cold storage environments while troubleshooting network issues.
Ability to work in adverse conditions when troubleshooting network issues; temperatures may reach -10°F.
Advanced knowledge of Microsoft Power Platform, especially Power Apps, Power Automate, and Power BI.
Working knowledge of SQL.
Working knowledge of Zebra scanning and printing hardware.
Preferred: experience with Cisco hardware, DHCP, DNS, and firewall administration.

Technology Focus

Windows OS
Microsoft Office
Microsoft Exchange
Microsoft Power Platform (Power Apps, Power Automate, Power BI)
SQL
EDI (Electronic Data Interchange)
Zebra scanning and printing hardware
Cisco
DHCP, DNS, and firewall administration

Work Setting and Schedule

On-site presence is required to perform job duties.
Off-business hours may be required for upgrades that need downtime and/or for unforeseen critical IT issues.
Ability to troubleshoot network issues in adverse conditions; environment temperatures may be as low as -10°F.

Compensation

USD 25 - 35 per hour

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