IT Support & Systems Analyst

Eskimo Cold Storage seeks an IT Support & Systems Analyst to serve as first-contact support for end users and to maintain warehouse technology, data, and system integrations. The position is based in Gainesville, GA and requires onsite presence, with occasional after-hours support for critical upgrades and issues.

Key Responsibilities

• Provide first-contact help line support, including end-user assistance, hardware repairs, and software and printer troubleshooting.
• Coordinate and deliver workstation support across Windows OS, desktop network connectivity, PC hardware, business application installations, Microsoft Office, Microsoft Exchange, and telephony; prioritize and schedule desktop support requests.
• Support the company’s Warehouse Management System (WMS), including troubleshooting and end-user assistance.
• Assist with disaster recovery procedures.
• Manage employee processing tasks such as new hire setups, job transfers, name changes, and terminations.
• Administer email accounts using Microsoft Exchange and configure user network accounts according to established security plans, including user training.
• Extract application data into Microsoft Office products, other databases, and ad hoc reports as needed, and train users on data extraction and reporting.
• Support, maintain, and troubleshoot EDI (Electronic Data Interchange) connections.
• Apply advanced skills in Microsoft Power Platform, with a focus on Power Apps, Power Automate, and Power BI.
• Use SQL to support data needs and reporting.
• Support and troubleshoot Zebra scanning and printing hardware.
• Prefer experience with Cisco hardware, DHCP, DNS, and firewall administration.
• Perform other duties as deemed necessary.

Required Skills and Qualifications

• On-site role with the ability to work in cold storage environments while troubleshooting network issues.
• Ability to work in adverse conditions when troubleshooting network issues; temperatures may reach -10°F.
• Advanced knowledge of Microsoft Power Platform, especially Power Apps, Power Automate, and Power BI.
• Working knowledge of SQL.
• Working knowledge of Zebra scanning and printing hardware.
• Preferred: experience with Cisco hardware, DHCP, DNS, and firewall administration.

Technology Focus

• Windows OS
• Microsoft Office
• Microsoft Exchange
• Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• SQL
• EDI (Electronic Data Interchange)
• Zebra scanning and printing hardware
• Cisco
• DHCP, DNS, and firewall administration

Work Setting and Schedule

• On-site presence is required to perform job duties.
• Off-business hours may be required for upgrades that need downtime and/or for unforeseen critical IT issues.
• Ability to troubleshoot network issues in adverse conditions; environment temperatures may be as low as -10°F.

Compensation

USD 25 - 35 per hour