Support Jobs in Georgetown, TX

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Digital Dosimetry Technical Support Specialist

Radiation Detection Company Georgetown, TX

Georgetown, TX

Today

Full time Application Support Customer Support Dosimetry

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Job Description

Radiation Detection Company is looking for a Digital Dosimetry Technical Support Specialist to provide onsite technical support in Georgetown, TX, supporting customers who use the NetDose digital dosimetry platform. In this role, you’ll combine service-focused support with hands-on troubleshooting of devices and software, while also managing accounts and improving the customer experience through documentation and internal collaboration.

What you’ll do

Respond to customer calls and emails, answer service questions, and guide users through account navigation and reporting tools while meeting service performance expectations.
Troubleshoot NetDose devices, gateways, and the mobile app across supported platforms.
Escalate complex issues and follow through so customers remain informed throughout the process.
Set up new accounts, process account changes, and maintain accurate records in HubSpot and internal systems.
Document new orders, returns, RMA (return merchandise authorization) requests, and service updates.
Assist customers with billing questions and renewal steps, and coordinate with Finance and Operations to support accurate invoicing and uninterrupted service.
Train and mentor teammates on device and gateway setup, troubleshooting techniques, and technical processes.
Capture and document recurring issues for Product and Engineering, and create or maintain knowledge base articles and troubleshooting guides.

What you bring

A high school diploma or equivalent; an associate’s or bachelor’s degree in IT or a related field is preferred.
At least two years of customer service or account management experience.
At least one year of technical support experience.
A technical certification such as CompTIA A+, Network+, Security+, a Microsoft certification, Cisco CCNA, or ITIL Foundation.
An equivalent combination of education, certifications, and hands-on experience may substitute for a degree or certification, including two or more years in technical support or a help desk role.
Experience using CRM systems, with HubSpot experience preferred.
Strong problem-solving skills and the ability to troubleshoot devices, gateways, and software.
Clear written and verbal communication, including the ability to explain technical information to nontechnical users.
Attention to detail, accurate data entry, and the ability to manage competing priorities.
A customer-first approach, dependable follow-through, and willingness to collaborate across teams.

Tools and platform

NetDose
HubSpot

Radiation Detection Company (RDC) is an Equal Opportunity Employer and a drug-free workplace. Reasonable accommodations are available to enable qualified individuals with disabilities to perform the essential functions of the role.

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