Digital Dosimetry Technical Support Specialist

Radiation Detection Company is looking for a Digital Dosimetry Technical Support Specialist to provide onsite technical support in Georgetown, TX, supporting customers who use the NetDose digital dosimetry platform. In this role, you’ll combine service-focused support with hands-on troubleshooting of devices and software, while also managing accounts and improving the customer experience through documentation and internal collaboration.

What you’ll do

• Respond to customer calls and emails, answer service questions, and guide users through account navigation and reporting tools while meeting service performance expectations.
• Troubleshoot NetDose devices, gateways, and the mobile app across supported platforms.
• Escalate complex issues and follow through so customers remain informed throughout the process.
• Set up new accounts, process account changes, and maintain accurate records in HubSpot and internal systems.
• Document new orders, returns, RMA (return merchandise authorization) requests, and service updates.
• Assist customers with billing questions and renewal steps, and coordinate with Finance and Operations to support accurate invoicing and uninterrupted service.
• Train and mentor teammates on device and gateway setup, troubleshooting techniques, and technical processes.
• Capture and document recurring issues for Product and Engineering, and create or maintain knowledge base articles and troubleshooting guides.

What you bring

• A high school diploma or equivalent; an associate’s or bachelor’s degree in IT or a related field is preferred.
• At least two years of customer service or account management experience.
• At least one year of technical support experience.
• A technical certification such as CompTIA A+, Network+, Security+, a Microsoft certification, Cisco CCNA, or ITIL Foundation.
• An equivalent combination of education, certifications, and hands-on experience may substitute for a degree or certification, including two or more years in technical support or a help desk role.
• Experience using CRM systems, with HubSpot experience preferred.
• Strong problem-solving skills and the ability to troubleshoot devices, gateways, and software.
• Clear written and verbal communication, including the ability to explain technical information to nontechnical users.
• Attention to detail, accurate data entry, and the ability to manage competing priorities.
• A customer-first approach, dependable follow-through, and willingness to collaborate across teams.

Tools and platform

• NetDose
• HubSpot

Radiation Detection Company (RDC) is an Equal Opportunity Employer and a drug-free workplace. Reasonable accommodations are available to enable qualified individuals with disabilities to perform the essential functions of the role.