Support Jobs in Glenwood Springs, CO

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Help Desk Technician

BlueKey IT Services Glenwood Springs, CO

Glenwood Springs, CO

Today

$18 - $18/hr Full time Cloud Platforms Computer Skills Customer Support

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Job Description

BlueKey IT Services is seeking an entry‑level Help Desk Technician to deliver essential IT support for clients from our Glenwood Springs, Colorado office. This onsite role handles phone, email, and on‑site visits, manages help desk tickets, conducts remote troubleshooting, and configures computers for deployment. Compensation is USD 18 per hour.

Responsibilities

Answer incoming support calls and assist users with basic IT issues
Create, update, and track help desk tickets
Perform basic remote and on‑site troubleshooting for desktops, laptops, and peripherals
Configure new computers, including imaging, user accounts, and software installation
Prepare equipment for deployment to end users
Reset passwords and assist with basic account access problems
Adhere to documented processes and escalation steps
Maintain an organized and tidy work area

Requirements

0–2 years of experience in a help desk, technical support, or related IT role
Comfortable handling calls and communicating with users professionally
Foundational understanding of Windows operating systems
Strong customer service and communication skills
Ability to follow instructions and established procedures
Willingness to learn new tools, systems, and technologies
Reliable, punctual, and detail‑oriented

Technologies

Windows
Microsoft 365
Google Workspace
Ticketing systems

Benefits

Subsidized Health Insurance
401K matching
Paid Time Off
Professional development assistance

What We’re Looking For

Enjoys helping people and solving technology problems
Comfortable handling inbound phone calls
Pays attention to detail when configuring equipment
Communicates clearly and professionally
Aims to build a career in IT and expand technical skills

Additional Job Requirements

Must pass a background check and random drug testing, including marijuana
Strong written and verbal English communication
Friendly and patient demeanor when assisting customers
Ability to lift up to 50 pounds and navigate stairs

Work Environment

Office‑based, full‑time position
Phone‑based support role with hands‑on computer setup
Training and ongoing support provided

Application Questions

Can you pass a background check?
Can you pass a drug test including marijuana?
Do you have a reliable vehicle, valid driver's license, and insurance?

Ability to Commute

Location requirement: Glenwood Springs, CO 81601 (Required)

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