Help Desk Technician
Cloud Platforms
Computer Skills
Customer Support
Desktop Support
End User Support
Google Workspace
Hardware Support
Help Desk Support
Incident Management
Information Technology (IT)
It Service Management
IT Services
Microsoft 365
Office 365
Phone Support
Remote Support
Service Desk
Technical Support
Job Description
BlueKey IT Services is seeking an entry‑level Help Desk Technician to deliver essential IT support for clients from our Glenwood Springs, Colorado office. This onsite role handles phone, email, and on‑site visits, manages help desk tickets, conducts remote troubleshooting, and configures computers for deployment. Compensation is USD 18 per hour.
Responsibilities
- Answer incoming support calls and assist users with basic IT issues
- Create, update, and track help desk tickets
- Perform basic remote and on‑site troubleshooting for desktops, laptops, and peripherals
- Configure new computers, including imaging, user accounts, and software installation
- Prepare equipment for deployment to end users
- Reset passwords and assist with basic account access problems
- Adhere to documented processes and escalation steps
- Maintain an organized and tidy work area
Requirements
- 0–2 years of experience in a help desk, technical support, or related IT role
- Comfortable handling calls and communicating with users professionally
- Foundational understanding of Windows operating systems
- Strong customer service and communication skills
- Ability to follow instructions and established procedures
- Willingness to learn new tools, systems, and technologies
- Reliable, punctual, and detail‑oriented
Technologies
- Windows
- Microsoft 365
- Google Workspace
- Ticketing systems
Benefits
- Subsidized Health Insurance
- 401K matching
- Paid Time Off
- Professional development assistance
What We’re Looking For
- Enjoys helping people and solving technology problems
- Comfortable handling inbound phone calls
- Pays attention to detail when configuring equipment
- Communicates clearly and professionally
- Aims to build a career in IT and expand technical skills
Additional Job Requirements
- Must pass a background check and random drug testing, including marijuana
- Strong written and verbal English communication
- Friendly and patient demeanor when assisting customers
- Ability to lift up to 50 pounds and navigate stairs
Work Environment
- Office‑based, full‑time position
- Phone‑based support role with hands‑on computer setup
- Training and ongoing support provided
Application Questions
- Can you pass a background check?
- Can you pass a drug test including marijuana?
- Do you have a reliable vehicle, valid driver's license, and insurance?
Ability to Commute
Location requirement: Glenwood Springs, CO 81601 (Required)
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