Support Jobs in Goodhue, MN

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Knobelsdorff (KE) Goodhue, MN

Goodhue, MN

Today

$55k - $75k/yr Full time Active Directory Application Support End User Support

Support the Technology Office and Help Desk team with first- and second-level IT support in a fully onsite, multi-office environment.

Handle Level 1 and Level 2 technical issues and ensure Level 3 escalations are completed appropriately
Troubleshoot Microsoft 365 applications, endpoints, hardware, and basic networking issues
Support core networking topics including DNS, DHCP, and VPN
Manage user accounts and access provisioning while maintaining accurate access records and least-privilege practices
Coordinate device and account readiness for employee onboarding and offboarding
Log and track help desk tickets through resolution while meeting service-level expectations
Maintain IT documentation, support guides, and knowledge-base resources
Deliver professional, user-focused technical support and clearly explain solutions to non-technical users
Collaborate with the Technology team and escalate issues as needed

1–3 years of IT support or help desk experience
Associate or bachelor’s degree in IT or a related field, or equivalent experience
Familiarity with Microsoft 365, Active Directory, and basic networking
Strong troubleshooting and communication skills
Experience diagnosing hardware and endpoint issues
Customer service mindset with strong time management, patience, and teamwork skills

Salary: USD 55,000 - 75,000 per year
Education: Associate or bachelor’s degree in IT or related field, or equivalent experience
Minimum experience: 1 year

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