Help Desk Analyst

Support the Technology Office and Help Desk team with first- and second-level IT support in a fully onsite, multi-office environment.

Responsibilities

• Handle Level 1 and Level 2 technical issues and ensure Level 3 escalations are completed appropriately
• Troubleshoot Microsoft 365 applications, endpoints, hardware, and basic networking issues
• Support core networking topics including DNS, DHCP, and VPN
• Manage user accounts and access provisioning while maintaining accurate access records and least-privilege practices
• Coordinate device and account readiness for employee onboarding and offboarding
• Log and track help desk tickets through resolution while meeting service-level expectations
• Maintain IT documentation, support guides, and knowledge-base resources
• Deliver professional, user-focused technical support and clearly explain solutions to non-technical users
• Collaborate with the Technology team and escalate issues as needed

Requirements

• 1–3 years of IT support or help desk experience
• Associate or bachelor’s degree in IT or a related field, or equivalent experience
• Familiarity with Microsoft 365, Active Directory, and basic networking
• Strong troubleshooting and communication skills
• Experience diagnosing hardware and endpoint issues
• Customer service mindset with strong time management, patience, and teamwork skills

Preferred

• Experience with Intune, Azure AD, and Power Automate
• Microsoft or CompTIA certifications
• Experience working in a multi-site environment

Technologies

• Microsoft 365
• Active Directory
• DNS, DHCP
• VPN
• Intune
• Azure AD
• Power Automate

Location and Work Schedule

• Goodhue, MN (onsite)
• Fully onsite, five days per week
• Ability to work from both the Eagan and Goodhue, MN offices as needed
• Occasional travel: approximately 10–20%

Pay and Education

• Salary: USD 55,000 - 75,000 per year
• Education: Associate or bachelor’s degree in IT or related field, or equivalent experience
• Minimum experience: 1 year

Benefits

• 100% employer-paid health and dental coverage for employees
• HSA contributions
• Company-paid life insurance and disability coverage
• 401(k) with competitive company match
• Paid weekly with competitive wages
• PTO, six paid holidays, and education reimbursement
• Exclusive employee discounts through Working Advantage

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to occasionally lift up to 25 pounds
• Reasonable accommodation may be provided for individuals with disabilities