Support Jobs in Goodlettsville, TN

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3d ago

Help Desk Technician

AdvancedHEALTH Goodlettsville, TN

Goodlettsville, TN

3d ago

$50k - $55k/yr Full time Computer Skills Customer Service Customer Support

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Job Description

The Help Desk Technician at AdvancedHEALTH is an onsite role in Goodlettsville, TN, delivering first-line IT assistance for billing staff and physician practices. Responsibilities include incident response, documentation, and resolution, while coordinating the receipt, configuration, deployment, and on-site support of IT assets across multiple locations. The position offers a salary of USD 50,000 to 55,000 per year and requires a High School diploma or equivalent.

Responsibilities

Provide timely and accurate customer service on a daily basis
Log and document end-user software and hardware incidents and tickets
Troubleshoot hardware and software issues, implement corrective actions, and resolve issues expediently
Escalate unresolved items to the appropriate support team
Ensure safe operation of equipment and report and correct unsafe situations per procedures
Maintain awareness of fraud, abuse, and HIPAA compliance requirements
Attend regular compliance meetings and contribute observations and suggestions to improve practices
Handle patient information with confidentiality to ensure continuity of care
Interact professionally with patients, clients, physicians, and staff to uphold a positive facility environment
Adhere to Service Satisfaction principles and participate in customer service programs
Remain professional, courteous, helpful, and cooperative; adapt to changing duties as needed
Show initiative to provide high-quality service and anticipate team needs
Foster positive working relationships and provide constructive feedback to peers
Utilize available resources, including managers, technical support, and equipment
Provide on-site service following remote diagnosis
Perform other duties as assigned

Requirements

Solid technical background
Strong troubleshooting skills
Critical thinker with attention to detail
Effective leadership abilities
Ability to exercise judgment and make informed decisions
Excellent communication skills with clients, physicians, coworkers, and management
Ability to operate in a high-productivity, fast-paced environment
Accurate and concise documentation capabilities
Strong phone and computer skills
Ability to maintain confidential information
Ability to meet deadlines and manage diverse responsibilities
High School or Equivalent required
College education or IT certification preferred
Proven experience on an IT Helpdesk
Reliable personal transportation

Benefits

Medical, dental, and vision insurance
Health Savings Account
Flexible Spending Account for child care
Paid life insurance of USD 50,000
Paid Long Term Disability Insurance
Voluntary life insurance
Voluntary Short Term Disability
Additional policies: Accident, Critical Illness, Identity Theft, Legal Plan
401(k) with generous company contributions
Paid Time Off (PTO) generous plan
Employee discounts
Mileage reimbursement for business use of a personal vehicle

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