Help Desk Technician

The Help Desk Technician at AdvancedHEALTH is an onsite role in Goodlettsville, TN, delivering first-line IT assistance for billing staff and physician practices. Responsibilities include incident response, documentation, and resolution, while coordinating the receipt, configuration, deployment, and on-site support of IT assets across multiple locations. The position offers a salary of USD 50,000 to 55,000 per year and requires a High School diploma or equivalent.

Responsibilities

• Provide timely and accurate customer service on a daily basis
• Log and document end-user software and hardware incidents and tickets
• Troubleshoot hardware and software issues, implement corrective actions, and resolve issues expediently
• Escalate unresolved items to the appropriate support team
• Ensure safe operation of equipment and report and correct unsafe situations per procedures
• Maintain awareness of fraud, abuse, and HIPAA compliance requirements
• Attend regular compliance meetings and contribute observations and suggestions to improve practices
• Handle patient information with confidentiality to ensure continuity of care
• Interact professionally with patients, clients, physicians, and staff to uphold a positive facility environment
• Adhere to Service Satisfaction principles and participate in customer service programs
• Remain professional, courteous, helpful, and cooperative; adapt to changing duties as needed
• Show initiative to provide high-quality service and anticipate team needs
• Foster positive working relationships and provide constructive feedback to peers
• Utilize available resources, including managers, technical support, and equipment
• Provide on-site service following remote diagnosis
• Perform other duties as assigned

Requirements

• Solid technical background
• Strong troubleshooting skills
• Critical thinker with attention to detail
• Effective leadership abilities
• Ability to exercise judgment and make informed decisions
• Excellent communication skills with clients, physicians, coworkers, and management
• Ability to operate in a high-productivity, fast-paced environment
• Accurate and concise documentation capabilities
• Strong phone and computer skills
• Ability to maintain confidential information
• Ability to meet deadlines and manage diverse responsibilities
• High School or Equivalent required
• College education or IT certification preferred
• Proven experience on an IT Helpdesk
• Reliable personal transportation

Benefits

• Medical, dental, and vision insurance
• Health Savings Account
• Flexible Spending Account for child care
• Paid life insurance of USD 50,000
• Paid Long Term Disability Insurance
• Voluntary life insurance
• Voluntary Short Term Disability
• Additional policies: Accident, Critical Illness, Identity Theft, Legal Plan
• 401(k) with generous company contributions
• Paid Time Off (PTO) generous plan
• Employee discounts
• Mileage reimbursement for business use of a personal vehicle