Support Jobs in Greencastle, IN

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Today

IT Help Desk Technician

PUTNAM COUNTY HOSPITAL Greencastle, IN

Greencastle, IN

Today

Full time Active Directory Computer Skills End User Support

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Job Description

PUTNAM COUNTY HOSPITAL has a full-time onsite opportunity for an IT Help Desk Technician in Greencastle, IN supporting hospital staff with hardware, software, and hospital systems.

Responsibilities

Answer phone calls and emails for computer hardware and software issues.
Support employee onboarding and offboarding by configuring laptops, provisioning accounts, enabling multi-factor authentication (MFA), and revoking access.
Troubleshoot issues using remote control tools.
Install and support Windows-based printers.
Provide networking support for office and hospital environments.
Perform hardware diagnostics and complete software installation and patching.
Use and manage requests through service desk ticketing systems.
Escalate complex incidents to Tier 1 / Tier 2 Engineers when needed.
Maintain on-call coverage 24/7 to support hospital systems.

Requirements

2+ years of relevant experience.
Understanding of Active Directory, Azure, or other Identity Management systems.
Experience with Microsoft Windows (including Win10 and Win11).
Proficiency with Microsoft Office: Word, Excel, PowerPoint, Outlook.
Understanding of VPN, RDP, Citrix, and other remote access tools.
Basic knowledge of Microsoft Exchange email systems.
Basic understanding of security best practices for IT infrastructure.
Basic understanding of network protocols such as DNS, TCP/IP, and Wi‑Fi.
Strong communication and customer service skills.
Ability to remain in a stationary or sitting position for periods of time.
Ability to exchange accurate and detailed information when called upon.

Technologies

Active Directory
Azure
Identity Management
Microsoft Windows (Win10, Win11)
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Multi-factor authentication (MFA)
Remote control tools
VPN
RDP
Citrix
Microsoft Exchange
Service desk ticketing systems
DNS
TCP/IP
Wi‑Fi

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