IT Help Desk Technician

PUTNAM COUNTY HOSPITAL has a full-time onsite opportunity for an IT Help Desk Technician in Greencastle, IN supporting hospital staff with hardware, software, and hospital systems.

Responsibilities

• Answer phone calls and emails for computer hardware and software issues.
• Support employee onboarding and offboarding by configuring laptops, provisioning accounts, enabling multi-factor authentication (MFA), and revoking access.
• Troubleshoot issues using remote control tools.
• Install and support Windows-based printers.
• Provide networking support for office and hospital environments.
• Perform hardware diagnostics and complete software installation and patching.
• Use and manage requests through service desk ticketing systems.
• Escalate complex incidents to Tier 1 / Tier 2 Engineers when needed.
• Maintain on-call coverage 24/7 to support hospital systems.

Requirements

• 2+ years of relevant experience.
• Understanding of Active Directory, Azure, or other Identity Management systems.
• Experience with Microsoft Windows (including Win10 and Win11).
• Proficiency with Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Understanding of VPN, RDP, Citrix, and other remote access tools.
• Basic knowledge of Microsoft Exchange email systems.
• Basic understanding of security best practices for IT infrastructure.
• Basic understanding of network protocols such as DNS, TCP/IP, and Wi‑Fi.
• Strong communication and customer service skills.
• Ability to remain in a stationary or sitting position for periods of time.
• Ability to exchange accurate and detailed information when called upon.

Technologies

• Active Directory
• Azure
• Identity Management
• Microsoft Windows (Win10, Win11)
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Multi-factor authentication (MFA)
• Remote control tools
• VPN
• RDP
• Citrix
• Microsoft Exchange
• Service desk ticketing systems
• DNS
• TCP/IP
• Wi‑Fi