Support Jobs in Greenville, NC

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Hourly Student Employment - Service Desk Technical Support Technicians

East Carolina University Greenville, NC

Greenville, NC

Today

$13 - $13/hr Full time Computer Skills Customer Service Customer Support

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Job Description

East Carolina University (ECU) has an opening for Hourly Student Employment - Service Desk Technical Support Technicians in the ITCS Client Engagement and Support area. This on-campus role provides phone and email technology assistance to ECU clients, supporting everyday tasks like setup, connectivity, software installation, and troubleshooting.

With a focus on clear communication and helpful guidance, technicians will work with a wide range of ECU community members, helping resolve common device and account needs while learning and applying practical support processes.

Role Overview

Provide phone and email technology support for ECU clients through ITCS Client Engagement and Support.
Support common client needs including setup, connectivity, ECU software installation, and troubleshooting.

Responsibilities

Assist faculty, staff, students, retirees, alumni, and other ECU clients over the phone and via email.
Help clients set up email on computers and smart phones.
Support clients with connecting devices to Wi-Fi.
Assist with installing ECU software.
Troubleshoot computer-related issues.
Check a client’s account.
Provide clients with information on how to reset their passphrase.

Position Details

Location: On-campus in Greenville, NC (onsite)
Number of vacancies: 3
Pay rate: $13.00/hourly
FLSA status: Non-exempt
Student job category: Student - Hourly Job
Academic term: FALL 2026/SPRING 2027
Posting number: 08603 (position number: 08603)
Open date: 08/25/2026
Close date: 09/11/2026
Posting access link: https://ecu.peopleadmin.com/postings/96683
CBC policy: No

Requirements

Minimum 2.0 GPA.
Responsible and committed to work.
Good communication skills and strong note-taking skills.
Willingness to learn.
Ability to provide good customer service.
For eligibility, applicants must be current ECU students, in good standing, and meet the relevant GPA requirement for the position type.
Final candidates may be subject to criminal & sex offender background checks based on duties and responsibilities.
Some vacancies may require motor vehicle checks.
Resume upload is required online.

Additional Information

Most positions at ECU require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire.
Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer is accepted.

Equal Opportunity and Accessibility

ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status.
All qualified applicants will receive consideration without regard to protected veteran status or disability.
Requests for accommodation under the ADAA should be directed to the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA- Coordinator@ecu.edu.

People Operations Support and Application Help

For application access issues or questions, contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll-free 1-866-489-1740, or email employment@ecu.edu.
Office hours: Monday–Friday, 8:00–5:00 EST.

Employment Eligibility

ECU participates in E-Verify.
Federal law requires employers to verify identity and employment eligibility of all persons hired to work in the United States.

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