Hourly Student Employment - Service Desk Technical Support Technicians

East Carolina University (ECU) has an opening for Hourly Student Employment - Service Desk Technical Support Technicians in the ITCS Client Engagement and Support area. This on-campus role provides phone and email technology assistance to ECU clients, supporting everyday tasks like setup, connectivity, software installation, and troubleshooting.

With a focus on clear communication and helpful guidance, technicians will work with a wide range of ECU community members, helping resolve common device and account needs while learning and applying practical support processes.

Role Overview

• Provide phone and email technology support for ECU clients through ITCS Client Engagement and Support.
• Support common client needs including setup, connectivity, ECU software installation, and troubleshooting.

Responsibilities

• Assist faculty, staff, students, retirees, alumni, and other ECU clients over the phone and via email.
• Help clients set up email on computers and smart phones.
• Support clients with connecting devices to Wi-Fi.
• Assist with installing ECU software.
• Troubleshoot computer-related issues.
• Check a client’s account.
• Provide clients with information on how to reset their passphrase.

Position Details

• Location: On-campus in Greenville, NC (onsite)
• Number of vacancies: 3
• Pay rate: $13.00/hourly
• FLSA status: Non-exempt
• Student job category: Student - Hourly Job
• Academic term: FALL 2026/SPRING 2027
• Posting number: 08603 (position number: 08603)
• Open date: 08/25/2026
• Close date: 09/11/2026
• Posting access link: https://ecu.peopleadmin.com/postings/96683
• CBC policy: No

Requirements

• Minimum 2.0 GPA.
• Responsible and committed to work.
• Good communication skills and strong note-taking skills.
• Willingness to learn.
• Ability to provide good customer service.
• For eligibility, applicants must be current ECU students, in good standing, and meet the relevant GPA requirement for the position type.
• Final candidates may be subject to criminal & sex offender background checks based on duties and responsibilities.
• Some vacancies may require motor vehicle checks.
• Resume upload is required online.

Additional Information

• Most positions at ECU require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire.
• Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer is accepted.

Equal Opportunity and Accessibility

• ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status.
• All qualified applicants will receive consideration without regard to protected veteran status or disability.
• Requests for accommodation under the ADAA should be directed to the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA- [email protected].

People Operations Support and Application Help

• For application access issues or questions, contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll-free 1-866-489-1740, or email [email protected].
• Office hours: Monday–Friday, 8:00–5:00 EST.

Employment Eligibility

• ECU participates in E-Verify.
• Federal law requires employers to verify identity and employment eligibility of all persons hired to work in the United States.