Greenwood, SC

Support Jobs in Greenwood, SC

2 jobs found

Include remote jobs

Today

Technical Support Specialist

Red Seal Measurement Greenwood, SC

Greenwood, SC

Today

Full time CRM Customer Support Help Desk Support

Apply Now

Job Description

Red Seal Measurement is hiring a Technical Support Specialist in Greenwood, SC onsite to help customers get metering solutions installed, configured, and working reliably.

Responsibilities

Respond to inbound technical questions by phone, email, and a live ticket system covering meter operation, installation, configuration, and maintenance.
Use a structured approach to identify whether issues are related to hardware, firmware, communications, or wiring, then guide customers to effective resolutions.
Support field technicians and engineers during installation and commissioning with real-time troubleshooting.
Document each customer issue and resolution in the CRM/ticketing system.
Share recurring defects and emerging technical trends with Quality and Engineering teams.
Develop FAQs, knowledge base articles, and straightforward troubleshooting guides for common customer problems.

Requirements

1–3+ years of experience in technical support, field service, or customer support in manufacturing, electronics, or industrial control systems.
Basic understanding of electrical and mechanical principles, including signal outputs such as 4–20mA, pulse, and Modbus, and/or meter calibration concepts.
Strong analytical skills and the patience to coach non-technical users through complex technical steps.
Excellent written and verbal communication, with the ability to stay calm and professional under pressure.
Experience with CRM/ticketing software (e.g., Salesforce) and basic diagnostic software tools.

Technologies

CRM/ticketing system
Salesforce
Live ticket system
4–20mA
Modbus

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Preferred Qualifications

Associate degree or technical certification in Electronics, Electrical Engineering, Mechanical Engineering, or a related trade field.
Hands-on experience with flow, power, water, gas, or process measurement equipment.
Spanish speaking abilities (plus).

View full job page →

3d ago

IT Service Desk Analyst

Ernest Health Greenwood, SC 🇺🇸 Remote

Greenwood, SC

3d ago

Full time Active Directory Customer Support Device Management

Apply Now

Job Description

Ernest Health is hiring a Remote IT Service Desk Analyst in Greenwood, SC to provide primary IT support for hospital staff, employees, vendors, and consulting medical professionals. This role centers on handling inbound support requests, diagnosing hardware and application issues, escalating when needed, and keeping users informed during critical outages.

Role Overview

In this position, you will serve as the primary point of contact for IT assistance, responding through phone and self-service portals. You will document issues thoroughly, contribute to the IT knowledge base, and communicate clearly with both end-users and internal IT teams. You will also support event management by sharing initial details and resolution notices for critical outages.

Responsibilities

Act as the primary IT support contact for hospital staff, employees, vendors, and consulting medical professionals.
Handle incoming support requests through phone and self-service portals, focusing on identifying and resolving hardware and application problems.
Maintain thorough issue documentation, submit timely escalations, contribute to the IT knowledge base, and provide clear, timely communication to end-users and internal IT teams.
Support event management by communicating initial outage details and resolution notices for critical events to inform IT teams and hospital business partners.
Provide exceptional customer service with strong written and verbal communication skills.

Required Qualifications

High School Diploma or GED; Associate’s Degree preferred.
Prior Help Desk or Service Desk Support experience required.
Windows laptop or desktop support experience required.
Experience with Freshservice or a similar ticketing system required.
Windows-based printer installation and troubleshooting experience required.
Ability to work effectively with users in varied roles to deliver strong problem resolution.
Customer focused troubleshooting skills.
Proficiency with data entry, word processing, email, and record management.
Strong organizational and time management skills.
Outstanding written and verbal communication skills.
Punctual and regular attendance.
Experience with Office 365, Outlook, and Active Directory/Entra accounts.
Ability to maintain appropriate confidentiality.
Ability to work closely and professionally with others.
Ability to remotely support users.

Preferred Qualifications

Experience with SCCM/Intune managed devices.
CompTIA A+ or similar help desk-related certification.
Experience in a healthcare-based IT environment.
Experience with Microsoft 365, SharePoint, Entra ID, EMR, and Printer Logic.

Technologies

Windows
Freshservice
Office 365 and Microsoft 365
Outlook
Active Directory, Entra, Entra ID
SharePoint
SCCM/Intune, Intune
EMR
Printer Logic

Benefits

PPO and High Deductible Medical Plan options
Flexible Spending and Health Savings Account options available
Dental and Vision coverage
401K with employer matching
Life insurance
Short-term and long-term disability
Employee Assistance Program
Wellness Program with quarterly wellness challenges with participation incentives
Earned Time Off with vacation time accruing starting on the start date

View full job page →

Support Jobs in Greenwood, SC

Technical Support Specialist

IT Service Desk Analyst

Get Support Jobs in Greenwood, SC alerts