Support Jobs in Grove City, PA

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Desktop Support Technician

Ovation Workplace Services Grove City, PA

Grove City, PA

Today

$35k - $47k/yr Full time Active Directory Desktop Support Device Management

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Job Description

Ovation Workplace Services is hiring a Desktop Support Technician to provide first- and second-level technical support for onsite and remote users in Grove City, PA.

Responsibilities

Provide first- and second-level technical support for end users covering hardware, software, and application issues via phone, remote access tools, and on-site assistance
Log, track, and maintain accurate documentation for incidents and service requests in the designated IT ticketing system
Install, configure, upgrade, and troubleshoot supported Windows operating systems, including Windows 10 and Windows 11
Support Microsoft Office 365 through installation, configuration, and troubleshooting
Provide foundational support for macOS environments to assist users of Apple devices
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices
Perform routine preventive maintenance on computers, laptops, and printers to support operational reliability
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required
Deliver timely and professional status updates to end users and stakeholders on open incidents and resolutions
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a range of IT needs
Complete other duties assigned by management in support of departmental and organizational objectives

Requirements

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education, training, and directly related experience
18 months minimum of hands-on experience in desktop support, help desk, or IT support capacity
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11
Proficiency with Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365
Experience installing, configuring, and troubleshooting PC and laptop hardware
Familiarity with enterprise antivirus and endpoint protection solutions
Experience using helpdesk ticketing systems and IT service management practices
Knowledge of mobile device management (MDM) platforms supporting iOS and Android
Familiarity with enterprise encryption solutions and Windows device management via Active Directory
Strong analytical, problem-solving, and technical troubleshooting skills
Ability to manage multiple priorities, work independently, and consistently meet established SLAs
Excellent verbal and written communication skills for explaining technical information to non-technical audiences
Commitment to delivering high-quality customer service to internal stakeholders
Ability to adapt to rapidly changing technology and shifting organizational priorities
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Active Directory
Group Policy Objects (GPOs)
iOS
Android
Mobile Device Management (MDM)
Enterprise antivirus
Endpoint protection solutions
Helpdesk ticketing systems
IT service management practices
Enterprise encryption solutions

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Preferred Certifications

CompTIA A+ certification or equivalent vendor-neutral credential
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment
Occasionally required to lift or move IT equipment up to 50 pounds
May require bending, kneeling, or crouching to install or service equipment
Work is primarily in a standard office or data center environment with moderate noise levels
May be required to travel to or work at multiple organizational sites or client locations

Position Details

Location: Grove City, PA (onsite)
Employment type: Full-Time
FLSA classification: Non-Exempt
Work location: In person
Pay: $35,000.00 - $47,000.00 per year
Department: Information Technology
Job type: Full-time

Experience (Required)

SCCM: 2 years
Desktop support: 2 years
Active Directory: 2 years

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