Support Jobs in Hackensack, NJ

1 job found

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18d ago

Service Desk/Technical Support Specialist

Rivkin Radler LLP Hackensack, NJ

Hackensack, NJ

18d ago

$55k - $65k/yr Full time Active Directory Application Support Customer Support

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Job Description

Rivkin Radler LLP is looking for a Service Desk/Technical Support Specialist to provide end-user support, hardware and software troubleshooting, deployment and imaging, user configurations, onboarding/offboarding, equipment moves, mobile device support, and A/V meeting setup on a hybrid schedule in Hackensack, NJ, with a salary range of $55,000 to $65,000 per year.

Responsibilities

Provide support to address end-user technical problems and follow through to resolution
Hardware support
Software support
Assist with deployment, imaging, and user configurations
Onboarding and offboarding users
Equipment moves and installations
Mobile device support
Setting up audio/video meetings in conference rooms
Participate in internal projects as assigned

Requirements

Excellent oral and written communication, organizational, time management, and interpersonal skills
Ability to work as part of a team and independently
Minimum of 3 years experience with Windows 11 and Office 365
Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems is an asset
Analytical and problem-solving skills necessary to troubleshoot and provide end user support

Technologies

Windows 11
Office 365

Benefits

Medical and dental insurance
Group term life insurance
Accidental death and dismemberment insurance
Long-term disability insurance
Optional term life insurance
Flexible spending accounts
Aflac
401(k)
Paid time off
Referral bonuses
Paid holidays

Hybrid hours

Monday-Friday, 9:00am-5:00pm
Minimum 3 days a week in New Jersey office, occasional NYC travel
2 days a week remotely
Rotating on-call schedule

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