Service Desk/Technical Support Specialist

Rivkin Radler LLP is looking for a Service Desk/Technical Support Specialist to provide end-user support, hardware and software troubleshooting, deployment and imaging, user configurations, onboarding/offboarding, equipment moves, mobile device support, and A/V meeting setup on a hybrid schedule in Hackensack, NJ, with a salary range of $55,000 to $65,000 per year.

Responsibilities

• Provide support to address end-user technical problems and follow through to resolution
• Hardware support
• Software support
• Assist with deployment, imaging, and user configurations
• Onboarding and offboarding users
• Equipment moves and installations
• Mobile device support
• Setting up audio/video meetings in conference rooms
• Participate in internal projects as assigned

Requirements

• Excellent oral and written communication, organizational, time management, and interpersonal skills
• Ability to work as part of a team and independently
• Minimum of 3 years experience with Windows 11 and Office 365
• Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems is an asset
• Analytical and problem-solving skills necessary to troubleshoot and provide end user support

Technologies

• Windows 11
• Office 365

Benefits

• Medical and dental insurance
• Group term life insurance
• Accidental death and dismemberment insurance
• Long-term disability insurance
• Optional term life insurance
• Flexible spending accounts
• Aflac
• 401(k)
• Paid time off
• Referral bonuses
• Paid holidays

Hybrid hours

• Monday-Friday, 9:00am-5:00pm
• Minimum 3 days a week in New Jersey office, occasional NYC travel
• 2 days a week remotely
• Rotating on-call schedule