Hampton, VA

Support Jobs in Hampton, VA

2 jobs found

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Today

IT Help Desk Technician

Ascend IT Hampton, VA

Hampton, VA

Today

$21 - $23/hr Full time Active Directory Cloud Platforms Desktop It Support

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Job Description

Ascend IT is hiring an onsite IT Help Desk Technician in Hampton, VA to deliver Tier I/II support and desktop services while meeting SLAs.

Responsibilities

Provide Tier I/II Help Desk and desktop support for employees
Troubleshoot Windows 10/11 desktops and laptops, plus printers, mobile devices, and other peripherals
Diagnose and resolve hardware, software, network connectivity, and Microsoft 365 issues
Document, prioritize, and resolve incidents and service requests using ManageEngine ServiceDesk Plus
Support endpoint deployment, software installation, patch management, and asset management with ManageEngine Endpoint Central
Create and manage Active Directory accounts, including password resets, group memberships, and permissions
Install, configure, and maintain desktop hardware and software
Escalate more complex technical problems and maintain timely customer communication
Deliver customer service aligned to established service level agreements (SLAs)
Follow ITIL-based processes for incident, request, and problem management

Requirements

2+ years of IT Help Desk, Desktop Support, or Technical Support experience
Hands-on experience with ManageEngine, ServiceDesk Plus, and/or ManageEngine Endpoint Central (highly preferred)
Experience supporting Windows 10/11
Experience supporting Microsoft 365
Experience supporting Active Directory
Experience supporting printers and peripheral devices
Experience supporting mobile devices (iOS/Android)
Familiarity with basic networking concepts: TCP/IP, DNS, DHCP, VPN
Strong troubleshooting and analytical skills
Excellent verbal and written communication skills
Passion for outstanding customer service and a positive, customer-first attitude
Ability to multitask and prioritize in a fast-paced support environment
Strong documentation and organizational skills
Desire to continuously learn new technologies
Ability to collaborate with technical teams and end users

Technology

ManageEngine; ServiceDesk Plus; ManageEngine Endpoint Central
Active Directory
Windows 10; Windows 11
Microsoft 365
ITIL
TCP/IP; DNS; DHCP; VPN
iOS; Android

Benefits

Start on Day 91 of employment
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job type: Full-time
Pay: USD $21.00 - $23.00 per hour
Schedule: M-F
Work location: In person
Location: Hampton, VA
Employment requirement: 2+ years minimum experience

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23d ago

Technical Support Specialist IAT I

Cherokee Federal Hampton, VA

Hampton, VA

23d ago

$58k - $62k/yr Full time Application Support End User Support Hardware Support

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Job Description

The Technical Support Specialist IAT I delivers primary support for computer systems administration and financial systems application administration in an onsite environment at Langley AFB. This role supports operational efficiency while aligning with governance and compliance requirements across workstations, applications, and telecommunications equipment.

Location, Reporting, and Status

Location: Hampton, VA (onsite) (Langley AFB)
Reports to: Program Manager
Job Code: ITS551
FLSA Status: Exempt
Supervisory Authority: No supervisory/management authority

Responsibilities

Install, configure, and maintain staff workstations across locations to meet prescribed governance requirements.
Apply patch updates and configuration changes to sustain workstation security and functionality.
Support annual training and serve as the Information Assurance Officer (IAO) for the Comptroller Units.
Identify and report network issues or outages to the network help desk for resolution.
Provide hardware and software acquisition recommendations based on IT needs and available resources.
Maintain printer consumables inventory and keep print devices operational, including toner replacement.
Advise management on the latest communication and IT technology available through Air Force procurement channels.
Act as Portal content and SharePoint content administrator.
Serve as the Equipment Custodian and Telephone Control Operator (TCO).
Install, maintain, and troubleshoot financial applications including ABSS, AFM, DEAMS, and DTS.
Assist Financial System Administrators (FSAs) with application upgrades and maintenance.
Develop continuity procedures for financial applications using the MS Office Suite.
Facilitate collaboration among ACC FSAs by maintaining SharePoint and other platforms to share financial application materials.
Manage telecommunications operability, including iPhones, VoIP phones, VTC systems, and other devices.
Add, move, upgrade, or patch PCs and peripheral equipment.
Perform other job-related duties as assigned.

Required Qualifications

Education: High School Diploma
Experience: 1–3 years of experience in Information Assurance (IA) technology or related fields
Certification: IA Technician (IAT) Level I Security+ CE certification required
Clearance/Eligibility: SECRET Clearance and IAT Level I Security+ CE Certification (Mandatory)
Citizenship: Must be a US Citizen
Security Requirement: This position requires an active Secret clearance
Other: Must pass pre-employment qualifications of Cherokee Federal
Physical Requirement: Ability to lift and carry at least 40 pounds
Government Contract Requirement: Restricted to U.S. citizens or legal permanent residents; documentation is required

Technologies and Tools

Security+ CE
Microsoft Office Suite
MS Windows
MS Teams
SharePoint
ABSS
AFM
DEAMS
DTS
iPhones
VoIP phones
VTC systems
Portal content

Preferred Qualifications

Familiarity with Air Force (AF) and Department of Defense (DoD) financial systems and IT equipment accountability programs preferred.

Work Environment

Work is performed primarily in a climate-controlled environment.

Compensation and Benefits

Salary: USD 58,000 - 62,000 per yearly
Up to a 6% 401(k) company match
Paid time off
Medical, dental, and vision insurance, plus prescription drug coverage
Basic life and AD&D insurance, with supplemental life options
Short-term and long-term disability coverage
Paid holidays
Employee Assistance Program (EAP)
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Professional development, training, and certification support
Voluntary benefits including accident, critical illness, and identity theft protection

Additional Information

This position is subject to pre-employment drug testing.
This position may be contingent upon the successful completion of a background investigation.
A government contract requires that this position be restricted to U.S. citizens or legal permanent residents; documentation is required.

EEO Statement and Accommodation

Cherokee Federal is a federal contractor subject to VEVRAA. Cherokee Federal takes affirmative action to employ and advance qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, contact Human Resources at careers@cherokee-federal.com.

Accounting System References

Defense Enterprise Accounting and Management System (DEAMS): Defense Travel System (DTS), Integrated Accounts Payable System (IAPS)

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Support Jobs in Hampton, VA

IT Help Desk Technician

Technical Support Specialist IAT I

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