Technical Support Specialist IAT I

The Technical Support Specialist IAT I delivers primary support for computer systems administration and financial systems application administration in an onsite environment at Langley AFB. This role supports operational efficiency while aligning with governance and compliance requirements across workstations, applications, and telecommunications equipment.

Location, Reporting, and Status

• Location: Hampton, VA (onsite) (Langley AFB)
• Reports to: Program Manager
• Job Code: ITS551
• FLSA Status: Exempt
• Supervisory Authority: No supervisory/management authority

Responsibilities

• Install, configure, and maintain staff workstations across locations to meet prescribed governance requirements.
• Apply patch updates and configuration changes to sustain workstation security and functionality.
• Support annual training and serve as the Information Assurance Officer (IAO) for the Comptroller Units.
• Identify and report network issues or outages to the network help desk for resolution.
• Provide hardware and software acquisition recommendations based on IT needs and available resources.
• Maintain printer consumables inventory and keep print devices operational, including toner replacement.
• Advise management on the latest communication and IT technology available through Air Force procurement channels.
• Act as Portal content and SharePoint content administrator.
• Serve as the Equipment Custodian and Telephone Control Operator (TCO).
• Install, maintain, and troubleshoot financial applications including ABSS, AFM, DEAMS, and DTS.
• Assist Financial System Administrators (FSAs) with application upgrades and maintenance.
• Develop continuity procedures for financial applications using the MS Office Suite.
• Facilitate collaboration among ACC FSAs by maintaining SharePoint and other platforms to share financial application materials.
• Manage telecommunications operability, including iPhones, VoIP phones, VTC systems, and other devices.
• Add, move, upgrade, or patch PCs and peripheral equipment.
• Perform other job-related duties as assigned.

Required Qualifications

• Education: High School Diploma
• Experience: 1–3 years of experience in Information Assurance (IA) technology or related fields
• Certification: IA Technician (IAT) Level I Security+ CE certification required
• Clearance/Eligibility: SECRET Clearance and IAT Level I Security+ CE Certification (Mandatory)
• Citizenship: Must be a US Citizen
• Security Requirement: This position requires an active Secret clearance
• Other: Must pass pre-employment qualifications of Cherokee Federal
• Physical Requirement: Ability to lift and carry at least 40 pounds
• Government Contract Requirement: Restricted to U.S. citizens or legal permanent residents; documentation is required

Technologies and Tools

• Security+ CE
• Microsoft Office Suite
• MS Windows
• MS Teams
• SharePoint
• ABSS
• AFM
• DEAMS
• DTS
• iPhones
• VoIP phones
• VTC systems
• Portal content

Preferred Qualifications

• Familiarity with Air Force (AF) and Department of Defense (DoD) financial systems and IT equipment accountability programs preferred.

Work Environment

Work is performed primarily in a climate-controlled environment.

Compensation and Benefits

• Salary: USD 58,000 - 62,000 per yearly
• Up to a 6% 401(k) company match
• Paid time off
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection

Additional Information

• This position is subject to pre-employment drug testing.
• This position may be contingent upon the successful completion of a background investigation.
• A government contract requires that this position be restricted to U.S. citizens or legal permanent residents; documentation is required.

EEO Statement and Accommodation

Cherokee Federal is a federal contractor subject to VEVRAA. Cherokee Federal takes affirmative action to employ and advance qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, contact Human Resources at [email protected].

Accounting System References

• Defense Enterprise Accounting and Management System (DEAMS): Defense Travel System (DTS), Integrated Accounts Payable System (IAPS)