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Hazelwood, MO

Support Jobs in Hazelwood, MO

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Print IT Help Desk

GFI Digital Hazelwood, MO

Hazelwood, MO

Today

Full time Computer Skills Customer Service Customer Support

Job Description

The Print IT Help Desk role supports MFP and MPS customers with first-responder help for IT service calls at Hazelwood, MO (onsite).

Responsibilities

Install print drivers on PC or MAC
Troubleshoot and resolve printing problems that are not hardware-related
Respond to general inquiries about the customer’s equipment
Train end users on proper machine function

Requirements

Basic understanding of networking and PCs
Preferred: A+ or Network certifications
Extremely accurate with strong attention to detail
Excellent written and oral communication skills
Customer services mindset
Highly self-motivated and able to work with direction
Proven analytical and problem-solving abilities
Ability to meet deadlines

Principal Duties

Installing print drivers (PC or MAC)
Repairing printing issues that are non-hardware related
Answering general inquiries regarding client equipment
Training end users on proper machine function

Knowledge, Skills, and Abilities

Knowledge: Basic understanding of networking and PCs; prefer A+ or Network certifications
Skills: Extremely accurate and detail oriented; excellent written and oral communication; customer services mindset; highly self-motivated and directed
Abilities: Proven analytical and problem-solving abilities; ability to meet deadlines

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