Print IT Help Desk

The Print IT Help Desk role supports MFP and MPS customers with first-responder help for IT service calls at Hazelwood, MO (onsite).

Responsibilities

• Install print drivers on PC or MAC
• Troubleshoot and resolve printing problems that are not hardware-related
• Respond to general inquiries about the customer’s equipment
• Train end users on proper machine function

Requirements

• Basic understanding of networking and PCs
• Preferred: A+ or Network certifications
• Extremely accurate with strong attention to detail
• Excellent written and oral communication skills
• Customer services mindset
• Highly self-motivated and able to work with direction
• Proven analytical and problem-solving abilities
• Ability to meet deadlines

Principal Duties

• Installing print drivers (PC or MAC)
• Repairing printing issues that are non-hardware related
• Answering general inquiries regarding client equipment
• Training end users on proper machine function

Knowledge, Skills, and Abilities

• Knowledge: Basic understanding of networking and PCs; prefer A+ or Network certifications
• Skills: Extremely accurate and detail oriented; excellent written and oral communication; customer services mindset; highly self-motivated and directed
• Abilities: Proven analytical and problem-solving abilities; ability to meet deadlines