Support Jobs in Hebron, KY

1 job found

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1mo ago

Desktop Support Specialist

Ovation Workplace Services Hebron, KY

Hebron, KY

1mo ago Closed

$18 - $23/hr Full time Active Directory Application Support Cisco Jabber

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

The Desktop Support Specialist provides frontline technical assistance across local and remote environments, handling hardware and software troubleshooting, incident documentation, and escalation to maintain SLAs and operational consistency across shifts.

Responsibilities

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain documentation for all incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems (Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Provide foundational macOS support for Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktops, laptops, and other authorized peripherals.
Perform routine preventive maintenance on computers, laptops, and printers to ensure reliability.
Conduct remedial repairs on desktops, laptops, printers, and related equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to remediate complex AV issues as needed.
Provide timely status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, AV systems, smart devices, and telecommunications to support a broad IT footprint.
Perform other duties as assigned to support departmental and organizational objectives.

Requirements

Minimum of 1 year of related experience.
Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms for iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to manage multiple priorities, work independently, and meet SLAs.
Excellent written and verbal communication skills for conveying technical information to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory
Group Policy Objects (GPOs)
Mobile Device Management (MDM)
iOS
Android
ServiceNow

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

Job Type

Full-time

Pay

USD 18.00 - 23.00 per hour

Work Location

Onsite - Hebron, KY

Experience

Auto Pilot: 1 year (Required)
Desktop Support: 3 years (Required)
ServiceNow: 1 year (Required)

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

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