Support Jobs in Hemet, CA

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6d ago

Help Desk Analyst

Robert Half Hemet, CA

Hemet, CA

6d ago

$26 - $30/hr Contract Active Directory Chromebooks Computer Skills

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Job Description

Contract Help Desk Analyst role in an education environment in Hemet, California, onsite, paying USD 26-30 per hour, providing first-line technical support for students, staff, and classrooms across multiple campus settings.

Responsibilities

Deliver frontline assistance for hardware, software, and network issues affecting students and staff across school sites.
Diagnose and repair problems with Chromebooks, iPads, Windows-based PCs, and other classroom technology.
Prioritize and track incoming service desk requests, document resolutions, and follow up to ensure tickets close accurately and on schedule.
Install, configure, and roll out devices and related equipment for classrooms, offices, and common campus areas.
Assist educators and school personnel with technology setup, troubleshooting, and everyday usage in instructional settings.
Support user accounts and basic administrative tasks within Active Directory and Windows environments.
Perform routine troubleshooting to identify root causes and escalate complex issues when necessary.
Bring proven experience in a meticulous help desk or desktop support role, preferably in education or multi-site organizations.
Maintain working knowledge of Active Directory and end-user support in Microsoft Windows environments.
Provide hands-on support for Windows 10 systems and common hardware used by students and staff.
Troubleshoot software, hardware, and network connectivity issues efficiently and effectively.
Apply service desk ticketing best practices, including documenting incidents and tracking resolutions.
Communicate clearly with both technical and non-technical users to resolve issues.
Stay organized, juggle multiple requests, and maintain reliable customer service in a fast-paced setting.

Requirements

Experience delivering help desk or desktop support in detail-oriented environments, preferably within education or multi-site contexts.
Working knowledge of Active Directory and user support in Microsoft Windows environments.
Hands-on experience supporting Windows 10 and common end-user hardware.
Ability to troubleshoot basic software, hardware, and network connectivity issues efficiently.
Familiarity with service desk ticketing practices, including documenting incidents and tracking resolutions.
Strong communication skills for assisting both technical and non-technical users.
Ability to organize tasks, manage multiple requests, and provide dependable customer service in a fast-paced setting.
Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments.
Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.

Technologies

Active Directory
Microsoft Windows environments
Windows 10
Chromebooks
iPads

Benefits

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

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