Help Desk Analyst

Contract Help Desk Analyst role in an education environment in Hemet, California, onsite, paying USD 26-30 per hour, providing first-line technical support for students, staff, and classrooms across multiple campus settings.

Responsibilities

• Deliver frontline assistance for hardware, software, and network issues affecting students and staff across school sites.
• Diagnose and repair problems with Chromebooks, iPads, Windows-based PCs, and other classroom technology.
• Prioritize and track incoming service desk requests, document resolutions, and follow up to ensure tickets close accurately and on schedule.
• Install, configure, and roll out devices and related equipment for classrooms, offices, and common campus areas.
• Assist educators and school personnel with technology setup, troubleshooting, and everyday usage in instructional settings.
• Support user accounts and basic administrative tasks within Active Directory and Windows environments.
• Perform routine troubleshooting to identify root causes and escalate complex issues when necessary.
• Bring proven experience in a meticulous help desk or desktop support role, preferably in education or multi-site organizations.
• Maintain working knowledge of Active Directory and end-user support in Microsoft Windows environments.
• Provide hands-on support for Windows 10 systems and common hardware used by students and staff.
• Troubleshoot software, hardware, and network connectivity issues efficiently and effectively.
• Apply service desk ticketing best practices, including documenting incidents and tracking resolutions.
• Communicate clearly with both technical and non-technical users to resolve issues.
• Stay organized, juggle multiple requests, and maintain reliable customer service in a fast-paced setting.

Requirements

• Experience delivering help desk or desktop support in detail-oriented environments, preferably within education or multi-site contexts.
• Working knowledge of Active Directory and user support in Microsoft Windows environments.
• Hands-on experience supporting Windows 10 and common end-user hardware.
• Ability to troubleshoot basic software, hardware, and network connectivity issues efficiently.
• Familiarity with service desk ticketing practices, including documenting incidents and tracking resolutions.
• Strong communication skills for assisting both technical and non-technical users.
• Ability to organize tasks, manage multiple requests, and provide dependable customer service in a fast-paced setting.
• Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments.
• Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.

Technologies

• Active Directory
• Microsoft Windows environments
• Windows 10
• Chromebooks
• iPads

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training