The Help Desk Technician provides technical support for Computerway Food Systems across production and inventory software controls, interfacing with multiple devices and operating systems. This on-site, 24x7 team serves more than 100 sites and relies on clear communication with customers and internal colleagues to resolve issues effectively.
Responsibilities
- Support customers via phone or email, connecting remotely to systems to identify, assess, and resolve issues.
- Develop and maintain productive relationships with customers and gain knowledge of their operations, delivering high standards of service and professionalism.
- Software quality control testing; based on written specifications, configure test scenarios and document tests and results in detail.
- Coordinate multiple activities and priorities with limited supervision.
- Assist with setting up and testing new systems and other special projects as needed.
- Deliver quality results in a timely manner with organization and efficiency.
- Assist with setting up and configuring new systems such as servers, PCs, and scanners.
Requirements
- Bachelor’s Degree or equivalent
- Minimum 1 year of experience
- Customer relations experience, 4+ years
- Proven effective communication skills, both verbal and written; strong attention to detail
- Ability to present solutions in user-friendly, business-friendly, and technical language
- Technical experience with databases, Linux, SQL
- Ability to learn quickly, adapt to steep learning curves and complex applications
- Highly self-motivated and directed, showing initiative, flexibility and enthusiasm
- Strong analytical, troubleshooting and problem solving skills in data related areas
- Must be able to alternate weekends (on-call rotation), with varying schedules and occasional travel for training
- During training, Technician will work 1st shift; upon completion, transition to a permanent shift
- Fluency in Spanish is highly desirable, though not required
Technologies
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Company Overview
Computerway Food Systems is based in High Point, North Carolina. Established in 1986, the company provides overhead sizing, grading and weighing lines as well as fully integrated computerized production and inventory systems for food processing plants across the US, Canada and Latin America.
Work Remotely
Weekend on-call support will be remote.
Job Type
Full-time
Pay
USD 50,000 - 55,000 per year
Location
High Point, NC 27262 (Preferred)
Shift Availability
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location
In person
Company Details
Competitive wages, medical, dental, and 401(k) plans are offered.
