Support Jobs in Hingham, MA

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IT Help Desk Support

Notre Dame Academy Hingham, MA

Hingham, MA

Today

$65k - $72k/yr Full time Active Directory Av Support Computer Skills

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Job Description

Work onsite in Hingham, MA as a full-time IT Help Desk Support specialist, helping keep people and systems running smoothly. Notre Dame Academy offers a supportive team environment with a clear reporting line to the Director of Technology and Infrastructure, plus benefits designed to support you and your family. This role provides a mix of in-person, phone, and remote support, with opportunities to contribute to installations, upgrades, and information security practices.

What you’ll do

As the first line of technical support, you’ll troubleshoot and resolve issues across end-user hardware, software, and connectivity. You will handle requests submitted by phone, email, and in person, and you’ll support staff through desk-side visits and remote connections.

Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, and internet and network services
Support email, phones and phone service, and network and internet equipment
Set up and support A/V equipment for meetings, training, and events
Document requests and issues in the department tracking system, including assigning, updating, and completing work orders
Prepare, configure, and deploy new, replacement, and upgraded computer hardware, peripherals, software, phones, network equipment, and cables
Create and maintain user accounts, shared resources, and permissions using Active Directory and support internal systems
Assist with maintenance and application of information security practices, with a focus on end-user hardware, software, and processes
Coordinate with external vendors for installations and repairs when assigned
Perform other duties as assigned

Skills and experience we need

2+ years supporting desktops, laptops, and peripherals in a networked environment
Moderate to advanced experience installing, upgrading, and troubleshooting Microsoft Windows and Microsoft Office
Experience resolving internet, network, and telephone connectivity problems
2+ years demonstrated Help Desk or Customer Support experience assisting others over the phone
Experience supporting computers in a Windows WAN/LAN environment
Strong teamwork and customer service skills in a fast-paced, multitasking setting
Ability to lift and transport moderately heavy objects such as computer equipment and peripherals
Ability to identify, analyze, troubleshoot, and solve complex programs
Clear rapport-building skills with end-users, colleagues, and vendors via phone, email, and in person
Detail-oriented, well-organized, accurate, and able to prioritize and meet deadlines
Strong verbal and written communication
Ability to work independently with minimal supervision and as part of multidisciplinary groups

Tools you’ll work with

Microsoft Windows
Microsoft Office
Active Directory

Benefits and time off

Comprehensive Health Benefits: health, dental, and vision insurance to support you and your family
Health Reimbursement Arrangement (HRA): covers 60% of the first part of your deductible to ease healthcare costs
Generous Paid Time Off: 4 weeks of vacation, 4 personal days, and 6 sick days
Paid Family Medical Leave to support you during significant life events

Role details

Position: IT Help Desk Support (full-time, weekdays)
Location: Hingham, MA (onsite)
Schedule: full-time weekdays, some nights and weekends needed for school events
FLSA: Non-Exempt
Salary range: $65,000 to $72,000 per year
Education: Bachelor’s degree and/or relevant professional certifications in Information Systems, Computers Science, or related field preferred

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