IT Help Desk Support

Work onsite in Hingham, MA as a full-time IT Help Desk Support specialist, helping keep people and systems running smoothly. Notre Dame Academy offers a supportive team environment with a clear reporting line to the Director of Technology and Infrastructure, plus benefits designed to support you and your family. This role provides a mix of in-person, phone, and remote support, with opportunities to contribute to installations, upgrades, and information security practices.

What you’ll do

As the first line of technical support, you’ll troubleshoot and resolve issues across end-user hardware, software, and connectivity. You will handle requests submitted by phone, email, and in person, and you’ll support staff through desk-side visits and remote connections.

• Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, and internet and network services
• Support email, phones and phone service, and network and internet equipment
• Set up and support A/V equipment for meetings, training, and events
• Document requests and issues in the department tracking system, including assigning, updating, and completing work orders
• Prepare, configure, and deploy new, replacement, and upgraded computer hardware, peripherals, software, phones, network equipment, and cables
• Create and maintain user accounts, shared resources, and permissions using Active Directory and support internal systems
• Assist with maintenance and application of information security practices, with a focus on end-user hardware, software, and processes
• Coordinate with external vendors for installations and repairs when assigned
• Perform other duties as assigned

Skills and experience we need

• 2+ years supporting desktops, laptops, and peripherals in a networked environment
• Moderate to advanced experience installing, upgrading, and troubleshooting Microsoft Windows and Microsoft Office
• Experience resolving internet, network, and telephone connectivity problems
• 2+ years demonstrated Help Desk or Customer Support experience assisting others over the phone
• Experience supporting computers in a Windows WAN/LAN environment
• Strong teamwork and customer service skills in a fast-paced, multitasking setting
• Ability to lift and transport moderately heavy objects such as computer equipment and peripherals
• Ability to identify, analyze, troubleshoot, and solve complex programs
• Clear rapport-building skills with end-users, colleagues, and vendors via phone, email, and in person
• Detail-oriented, well-organized, accurate, and able to prioritize and meet deadlines
• Strong verbal and written communication
• Ability to work independently with minimal supervision and as part of multidisciplinary groups

Tools you’ll work with

• Microsoft Windows
• Microsoft Office
• Active Directory

Benefits and time off

• Comprehensive Health Benefits: health, dental, and vision insurance to support you and your family
• Health Reimbursement Arrangement (HRA): covers 60% of the first part of your deductible to ease healthcare costs
• Generous Paid Time Off: 4 weeks of vacation, 4 personal days, and 6 sick days
• Paid Family Medical Leave to support you during significant life events

Role details

• Position: IT Help Desk Support (full-time, weekdays)
• Location: Hingham, MA (onsite)
• Schedule: full-time weekdays, some nights and weekends needed for school events
• FLSA: Non-Exempt
• Salary range: $65,000 to $72,000 per year
• Education: Bachelor’s degree and/or relevant professional certifications in Information Systems, Computers Science, or related field preferred