Support Jobs in Holland, MI

1 job found

Include remote jobs

Today

Technical Support Specialist

Code Blue Corporation Holland, MI

Holland, MI

Today

Full time Application Support Customer Support Hardware Support

Apply Now

Job Description

Code Blue Corporation is hiring a Technical Support Specialist to join a service team focused on resolving difficult technical problems for remote customers, resellers, and internal partners. This Level II/III role is based in Holland, MI and supports issues across hardware, Cloud/IoT software, electrical systems, and cellular VPN routers, with occasional travel to support installations, escalations, and training.

Reporting to the Service Operations Manager, you will help drive each case to a verified fix while also strengthening the team’s ability to troubleshoot faster through documentation and training.

Key Responsibilities

Deliver Level II/III technical support to remote customers, resellers, and internal teams across North America, covering hardware, Cloud/IoT software, electrical systems, and cellular VPN routers
Troubleshoot network and telephony issues, including TCP/IP, SIP/VoIP, FreePBX/Asterisk, and AWS-hosted environments, working each case to a verified resolution
Build and maintain technical documentation, troubleshooting guides, and a knowledge base that captures resolution knowledge for the broader team
Develop and deliver training to increase technical capability across front-line support, resellers, and internal teams
Reproduce, document, and escalate product and field issues to ensure they feed quality and engineering improvements
Explain technical concepts clearly to both technical and non-technical audiences, and coordinate across Engineering, Quality, Manufacturing, and Customer Service
Travel occasionally, approximately 1 to 2 times per year, to support installations, escalations, or training
After becoming grounded in the role, contribute to shaping new products and services as the organization grows

Requirements

Technical and customer support experience
Strong networking fundamentals, including TCP/IP troubleshooting and network design
Comfort with, or the ability to quickly learn, SIP/VoIP, FreePBX, and Asterisk
A four-year degree or equivalent experience with a solid work history in a similar role

Technologies

TCP/IP, SIP/VoIP, FreePBX, Asterisk, AWS-hosted environments
MS Office: Word, Excel, Outlook
MS Teams

Benefits

401(k) and 401(k) matching
Health insurance (HMO or HSA options)
Dental insurance
Short- and long-term disability insurance
Flexible spending account (FSA)
Health savings account (HSA)
Life insurance
Paid time off
Vision insurance

Preferred / Trainable

Familiarity with AWS-hosted environments
Working knowledge of MS Office (Word, Excel, Outlook), MS Teams, and project-management tools
Experience creating technical documentation or delivering training content
Interest in growing toward product or engineering-facing work over time

Team Values

Candor: say what’s true so problems get solved instead of buried
Integrity: do what you say and own it when things do not go as planned
Detail & Process Oriented: build things right and improve the process
Personal Mastery & Group Learning: keep learning and share what you learn
Owns the Outcome: take responsibility for results, not just tasks

Work location: In person.

View full job page →

Get Support Jobs in Holland, MI alerts

New Support Jobs in Holland, MI, daily.