Holland, MI

Support Jobs in Holland, MI

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Help Desk Assistant

Hope College Holland, MI

Holland, MI

Today

Full time Adobe Creative Cloud Canvas Design Tools

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Job Description

The CIT Help Desk Assistant is a frontline support role for the Hope College community. The position focuses on triaging and resolving end user technology requests, documenting and tracking activity in a ticketing system, and helping users build skills to self-serve.

Location and Employment Information

Location: Holland, MI (onsite)
Posting Number: 2026-032SR
Job Posting Open Date: 09/25/2026
Open Until Filled: Yes
Sponsorship: No

Education

Bachelor’s degree or equivalent experience

Core Responsibilities

Provide phone, email, and on-site support to troubleshoot and resolve end user problems and questions across CIT supported systems.
Support Adobe Creative Cloud, Google Workspace, Microsoft Office, Moodle/Canvas, and Windows and Apple operating systems, with attempts to support other hardware and software as appropriate.
Troubleshoot other campus technology, including printers and classroom technology.
Work with issues that require more than immediate resolution by collaborating with end users and escalating to other CIT staff when appropriate.
Log and track completed work in the ticketing system.
Write and update end user documentation and online instructional materials for CIT supported programs and services.
Provide instruction during support interactions to improve users’ ability to self-serve in the future.
Assist in developing student staff training.
Proactively seek engagement and training in evolving technology support.

Required and Preferred Attributes

Bachelor’s degree or equivalent experience required.
Work-related experience in technology support or a similar role.
Proficiency in computer operating systems and basic hardware and software troubleshooting.
Strong written communication skills.
Calm under pressure, maintaining stable performance during heavy pressure or stress.
Learner, able to learn quickly and absorb new information effectively.
Listening skills, allowing others to speak and seeking to understand viewpoints.
Persistence, demonstrating tenacity and willingness to work through challenges to completion.
Teamwork, reaching out to peers and coordinating with supervisors to support collaborative working relationships.

Technology Environment

Adobe Creative Cloud
Google Workspace
Microsoft Office
Moodle
Canvas
Windows operating system
Apple operating systems
Ticketing system

Physical Demands

Ability to remain stationary for frequent periods of time; may include crouching, bending, and working in confined spaces.
May work in non-climate controlled spaces.
Occasionally involves moving and lifting items over 25 pounds; frequently involves moving between offices/workspaces/buildings.
Requires effective communication abilities.
Reasonable accommodation requests may be submitted for temporary or permanent conditions requiring accommodation.

Pre-Employment Screening and Required Application Materials

All offers of employment are contingent upon a background check.
Some positions may have position-specific requirements, which may include education/licensure/certification verification, physical, drug screening, credit checks, and/or transportation record review.
Required documents: Resume, Cover Letter

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1mo ago

Technical Support Specialist

Code Blue Corporation Holland, MI

Holland, MI

1mo ago Closed

Full time Application Support Customer Support Hardware Support

This position is no longer accepting applications (closed Sep 15, 2026).

Job Description

Code Blue Corporation is hiring a Technical Support Specialist to join a service team focused on resolving difficult technical problems for remote customers, resellers, and internal partners. This Level II/III role is based in Holland, MI and supports issues across hardware, Cloud/IoT software, electrical systems, and cellular VPN routers, with occasional travel to support installations, escalations, and training.

Reporting to the Service Operations Manager, you will help drive each case to a verified fix while also strengthening the team’s ability to troubleshoot faster through documentation and training.

Key Responsibilities

Deliver Level II/III technical support to remote customers, resellers, and internal teams across North America, covering hardware, Cloud/IoT software, electrical systems, and cellular VPN routers
Troubleshoot network and telephony issues, including TCP/IP, SIP/VoIP, FreePBX/Asterisk, and AWS-hosted environments, working each case to a verified resolution
Build and maintain technical documentation, troubleshooting guides, and a knowledge base that captures resolution knowledge for the broader team
Develop and deliver training to increase technical capability across front-line support, resellers, and internal teams
Reproduce, document, and escalate product and field issues to ensure they feed quality and engineering improvements
Explain technical concepts clearly to both technical and non-technical audiences, and coordinate across Engineering, Quality, Manufacturing, and Customer Service
Travel occasionally, approximately 1 to 2 times per year, to support installations, escalations, or training
After becoming grounded in the role, contribute to shaping new products and services as the organization grows

Requirements

Technical and customer support experience
Strong networking fundamentals, including TCP/IP troubleshooting and network design
Comfort with, or the ability to quickly learn, SIP/VoIP, FreePBX, and Asterisk
A four-year degree or equivalent experience with a solid work history in a similar role

Technologies

TCP/IP, SIP/VoIP, FreePBX, Asterisk, AWS-hosted environments
MS Office: Word, Excel, Outlook
MS Teams

Benefits

401(k) and 401(k) matching
Health insurance (HMO or HSA options)
Dental insurance
Short- and long-term disability insurance
Flexible spending account (FSA)
Health savings account (HSA)
Life insurance
Paid time off
Vision insurance

Preferred / Trainable

Familiarity with AWS-hosted environments
Working knowledge of MS Office (Word, Excel, Outlook), MS Teams, and project-management tools
Experience creating technical documentation or delivering training content
Interest in growing toward product or engineering-facing work over time

Team Values

Candor: say what’s true so problems get solved instead of buried
Integrity: do what you say and own it when things do not go as planned
Detail & Process Oriented: build things right and improve the process
Personal Mastery & Group Learning: keep learning and share what you learn
Owns the Outcome: take responsibility for results, not just tasks

Work location: In person.

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Support Jobs in Holland, MI

Help Desk Assistant

Technical Support Specialist

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