Support Jobs in Holmdel, NJ

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30d ago

Onsite Technical Support

Slice Merchant Services Holmdel, NJ

Holmdel, NJ

30d ago

$25 - $28/hr Full time Customer Support Field Service Information Technology (IT)

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Job Description

The Onsite Technical Support Specialist handles on-site equipment setup, training, troubleshooting, and maintenance for Slice Merchant Services clients, emphasizing dependable technical support and clear client communication.

Role Overview

This position focuses on deploying equipment at client sites, delivering both instruction and guidance on usage, diagnosing technical issues, and performing routine maintenance to ensure reliable operation. It also relies on accurate documentation and proactive communication with clients and team members to resolve problems efficiently.

Responsibilities

Conduct on-site installation and setup of equipment at client locations
Provide hands-on training and guidance to clients on equipment usage
Diagnose and troubleshoot equipment related technical issues
Perform routine maintenance and repairs on equipment
Keep precise records of all service performed
Collaborate with team members, account managers, and supervisors to resolve issues promptly
Communicate clearly with clients and colleagues, both verbally and in writing
Follow up with clients to ensure proper operation of all equipment

Requirements

Ability to work effectively in a collaborative team environment
Energetic, self-driven problem solver
Strong computer skills
Outstanding attention to detail
Ability to learn quickly
Capability to multitask
Strong verbal communication skills

Technologies

Salesforce

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

About Slice Merchant Services

Slice Merchant Services is a national credit card processing company with more than a decade of industry experience. The firm offers innovative payment processing solutions to merchants and provides a consultative approach to selecting the best platforms and equipment for each merchant.

Preferred Experience

Salesforce
Credit card processing equipment and POS systems
Technical support
Merchant services industry

Job Details

Job Type: Full-time
Location: Holmdel, NJ (onsite)
Work Location: In person
Salary: USD 25 - 28 per hour

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