Onsite Technical Support (Bilingual Spanish)

Slice Merchant Services is seeking an Onsite Technical Support Specialist who can operate directly at client sites in Holmdel, NJ. The role blends hands-on installation, user training, and on-site troubleshooting to ensure payment equipment functions smoothly and clients stay satisfied. This full-time position offers an hourly rate of USD 25.00 to 28.00, reflecting the emphasis on reliable, practical support in a fast-paced environment.

Responsibilities

• Complete on-site setups of our equipment at the client's location
• Provide training and guidance to clients on how to use the equipment
• Diagnose and resolve technical issues related to our equipment
• Perform maintenance and repairs on equipment
• Maintain accurate records of all work performed
• Collaborate with other team members, account managers, and supervisors to ensure efficient and timely resolution of issues
• Communicate effectively with clients and colleagues, both verbally and in writing
• Follow up with clients to ensure all equipment is working properly

Requirements

• Works well in a team environment
• Enthusiastic, self-driven, and enjoys problem-solving
• Great computer skills
• Excellent attention to detail
• Ability to learn quickly
• Multitasking capabilities
• Strong verbal communication skills
• Fluent in Spanish

Technologies

• POS systems

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Details

• Job Type: Full-time
• Pay: USD 25.00 - 28.00 per hour
• Location: Holmdel, NJ (onsite) — In person

Languages

• Spanish (Required)
• English (Required)

Preferred Experience

• Salesforce
• Credit card processing equipment & POS systems
• Tech support
• Merchant services industry