Hopkinton, MA

Support Jobs in Hopkinton, MA

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Today

Help Desk Specialist

ITW EAE Hopkinton, MA

Hopkinton, MA

Today

$76k - $96k/yr Full time Active Directory Application Support End User Support

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Job Description

Join ITW EAE as an onsite Help Desk Specialist, supporting employees with day-to-day technology issues and service requests.

Responsibilities

Act as a key point of contact for employees’ technology needs, diagnosing and resolving issues across hardware, software, applications, networking, printers, and remote access
Maintain working knowledge of supported applications to provide timely support when needed
Support employees with network and hardware concerns, including password resets and printer start-up assistance
Accurately log incidents and service requests into the IT Help Desk application
Own, monitor, track, and communicate incident and service request status through resolution and closure
Provide administration support for adding new users to systems and applications where applicable
Assist with local inventory management and replacement hardware deployment
Troubleshoot and resolve problems and inquiries received through the Technical Support Help Desk/Contact Center using designated tools and procedures
Collaborate with internal teams, external vendors, and technical specialists to address complex issues
Coordinate with escalation resources and vendors to agree on the best approach for resolution
Acquire and maintain knowledge of newly purchased and existing supported desktop software, hardware, and systems
Maintain knowledge articles used internally and/or externally for training, best practices, solutions, and process related to products, environments, and technologies
Assist with testing of new or upgraded PC software & hardware releases as requested

Requirements

Associates degree in Computer Science or related field
2+ years of experience
Ability to independently resolve more complex issues, including detailed systems understanding and company-specific application knowledge
Ability to work logically under pressure in a changing environment and handle stressful situations
Experience with Windows, Outlook, and Remote Access support (VPN and Wireless)
Experience with Active Directory administration
Experience with Microsoft Office productivity tools, web-based applications, and local and wide-area networks

Technologies

Windows
Outlook
Remote Access support (VPN, Wireless)
Active Directory
Microsoft office productivity tools
Web-based applications
Local and wide-area networks

Benefits

Health insurance
Dental insurance
Vision insurance
Life and LTD insurance
Paid Parental Leave
401k (with match)
Generous tuition reimbursement program

Division Overview

The ITW Electronics Assembly Equipment (EAE) Division includes four brands recognized by Contract Manufacturers and OEMs in the Electronics and Industrial Markets.

Designs, develops, manufactures, and markets capital equipment for assembling Printed Circuit Boards (PCBs) and other industrial applications

Compensation

Pay depends on qualifications and prior experience
Range: $76,000 - $96,000 per year

Location: Hopkinton, MA (onsite)

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2mo ago

Help Desk Technician

Weston Nurseries Hopkinton, MA

Hopkinton, MA

2mo ago Closed

$23 - $28/hr Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

Entry-level Help Desk Technician role in Hopkinton, MA (onsite) at Weston Nurseries, delivering first-level IT support across retail stores, greenhouse operations, landscaping teams, and corporate offices.

Responsibilities

Provide first-level technical support for desktops, laptops, printers, mobile devices, and business applications
Troubleshoot Windows, Microsoft 365, networking, and user account issues
Deploy and configure new hardware, software, and peripherals
Assist with password resets, account access, and multi-factor authentication
Document incidents, resolutions, and asset assignments
Support IT projects, system upgrades, and day-to-day operational needs
Communicate clearly and professionally with employees at all levels of the company

Requirements

Basic knowledge of Windows 10/11 and Microsoft 365
Understanding of computer hardware, peripherals, and basic networking concepts
Strong customer service and communication skills
Good troubleshooting and problem-solving abilities
Ability to work independently and as part of a team
Associate degree in IT, Computer Science, or a related field preferred, or equivalent hands-on experience

Technologies

Windows 10/11
Microsoft 365
Active Directory
PowerShell

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Preferred Experience

Active Directory user management
IT ticketing or help desk management systems
Basic cybersecurity best practices
Supporting printers and network-connected devices
Basic PowerShell or scripting knowledge
Experience in retail, horticulture, landscaping, or another multi-location organization

Ideal Candidate

The ideal candidate is dependable, professional, and enjoys helping others. This person should be comfortable learning new technology, solving problems, and delivering excellent customer service in a fast-paced, hands-on environment.

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Support Jobs in Hopkinton, MA

Help Desk Specialist

Help Desk Technician

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