Support Jobs in Hopkinton, MA

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1mo ago

Help Desk Technician

Weston Nurseries Hopkinton, MA

Hopkinton, MA

1mo ago Closed

$23 - $28/hr Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

Entry-level Help Desk Technician role in Hopkinton, MA (onsite) at Weston Nurseries, delivering first-level IT support across retail stores, greenhouse operations, landscaping teams, and corporate offices.

Responsibilities

Provide first-level technical support for desktops, laptops, printers, mobile devices, and business applications
Troubleshoot Windows, Microsoft 365, networking, and user account issues
Deploy and configure new hardware, software, and peripherals
Assist with password resets, account access, and multi-factor authentication
Document incidents, resolutions, and asset assignments
Support IT projects, system upgrades, and day-to-day operational needs
Communicate clearly and professionally with employees at all levels of the company

Requirements

Basic knowledge of Windows 10/11 and Microsoft 365
Understanding of computer hardware, peripherals, and basic networking concepts
Strong customer service and communication skills
Good troubleshooting and problem-solving abilities
Ability to work independently and as part of a team
Associate degree in IT, Computer Science, or a related field preferred, or equivalent hands-on experience

Technologies

Windows 10/11
Microsoft 365
Active Directory
PowerShell

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Preferred Experience

Active Directory user management
IT ticketing or help desk management systems
Basic cybersecurity best practices
Supporting printers and network-connected devices
Basic PowerShell or scripting knowledge
Experience in retail, horticulture, landscaping, or another multi-location organization

Ideal Candidate

The ideal candidate is dependable, professional, and enjoys helping others. This person should be comfortable learning new technology, solving problems, and delivering excellent customer service in a fast-paced, hands-on environment.

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