Help Desk Technician
Job Description
Entry-level Help Desk Technician role in Hopkinton, MA (onsite) at Weston Nurseries, delivering first-level IT support across retail stores, greenhouse operations, landscaping teams, and corporate offices.
Responsibilities
- Provide first-level technical support for desktops, laptops, printers, mobile devices, and business applications
- Troubleshoot Windows, Microsoft 365, networking, and user account issues
- Deploy and configure new hardware, software, and peripherals
- Assist with password resets, account access, and multi-factor authentication
- Document incidents, resolutions, and asset assignments
- Support IT projects, system upgrades, and day-to-day operational needs
- Communicate clearly and professionally with employees at all levels of the company
Requirements
- Basic knowledge of Windows 10/11 and Microsoft 365
- Understanding of computer hardware, peripherals, and basic networking concepts
- Strong customer service and communication skills
- Good troubleshooting and problem-solving abilities
- Ability to work independently and as part of a team
- Associate degree in IT, Computer Science, or a related field preferred, or equivalent hands-on experience
Technologies
- Windows 10/11
- Microsoft 365
- Active Directory
- PowerShell
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Preferred Experience
- Active Directory user management
- IT ticketing or help desk management systems
- Basic cybersecurity best practices
- Supporting printers and network-connected devices
- Basic PowerShell or scripting knowledge
- Experience in retail, horticulture, landscaping, or another multi-location organization
Ideal Candidate
The ideal candidate is dependable, professional, and enjoys helping others. This person should be comfortable learning new technology, solving problems, and delivering excellent customer service in a fast-paced, hands-on environment.
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