Horsham, PA

Support Jobs in Horsham, PA

2 jobs found

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Help Desk Tech II

LexisNexis Horsham, PA

Horsham, PA

Today

$49k - $82k/yr Full time Cloud Platforms Computer Skills Customer Support

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Job Description

As a Help Desk Tech II, you will deliver technical support and act as the primary escalation resource for a team of Help Desk Support Specialists. The role focuses on troubleshooting and resolving end user and infrastructure issues to support a high-availability IT environment.

Role Overview

You will troubleshoot and resolve problems spanning desktop, laptop, printer, hardware, software, operating system, email, and related IT components. You will also coordinate escalation efforts to drive timely resolutions, minimize downtime, and help maintain stable customer-facing services.

Key Responsibilities

Configure and set up workstations and laptops for on-site customers.
Respond to internal and external customer inquiries related to hardware and software issues, and work to resolve problems promptly.
Manage monitoring, support, and troubleshooting for infrastructure and operating issues, including failures, degradation, and event-correlation.
Initiate corrective actions to resolve connectivity issues and reduce downtime to support availability of the IT environment for customers.
Create detailed technical documentation and standard operating procedures to capture process, procedures, and best practices.
Collaborate with cross-functional technical teams and external vendors to ensure prompt escalation, effective problem resolution, and reduced downtime.

Required Qualifications

Experience with backup procedures.
Experience with Office 365.
Understanding and experience with software monitoring tools.
Excellent interpersonal skills and the ability to build effective working relationships across the organization.
Strong organizational skills for managing multiple priorities and concurrent issues.
Excellent troubleshooting skills to resolve IT infrastructure and operational issues.
Strong verbal and written communication skills, including the ability to produce technical documentation and Standard Operating Procedures.
Experience performing hardware and software installations, configuring desktops and laptops, and troubleshooting related issues.

Tools and Technologies

Office 365

Location and Work Model

The position is based in Horsham, PA (hybrid). A home-based setup within a 2-hour drive of the Horsham location is required.

Benefits

Health care plans and benefits.
Modern Family Benefits, including maternity, paternity, adoption, and surrogacy.
Life assurance and accident policies.
Comprehensive pension and retirement plans.
Access to learning and development resources.
Working flexible hours, with the ability to flex the time of day to align work with peak productivity.

Additional Conditions of Employment

Must be a U.S. citizen to qualify.
Must successfully pass a background investigation and achieve Public Trust security clearance.

Base Pay Range and Incentive

U.S. National Base Pay Range: $48,900 - $81,500 per year.
Geographic differentials may apply in some locations to reflect local market rates.
This job is eligible for an annual incentive bonus.

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Today

Help Desk Tech II

Lexis Nexis Horsham, PA

Horsham, PA

Today

$49k - $82k/yr Full time Application Support Cloud Platforms Computer Skills

Apply Now

Job Description

In this hybrid Help Desk Tech II role, you provide advanced technical support and act as the primary escalation point for help desk investigations and resolution.

Responsibilities

Configure and set up workstations and laptops for on-site customers
Handle internal and external inquiries related to hardware and software issues, resolving problems promptly
Monitor, support, and troubleshoot infrastructure and operating issues, including failures, degradation, and event correlation
Launch corrective actions to address connectivity problems and reduce downtime to maintain IT environment availability
Create detailed technical documentation and standard operating procedures, including process and procedure guidance and best practices
Partner with cross-functional technical teams and vendors to escalate and resolve issues quickly and reduce downtime

Requirements

Experience with backup procedures
Experience with Office365
Strong understanding and experience with software monitoring tools
Excellent interpersonal skills with the ability to build effective working relationships across the organization
Strong organizational skills for managing multiple priorities and ongoing issues
Advanced troubleshooting skills to resolve IT infrastructure and operational issues
Clear verbal and written communication skills, including the ability to produce technical documentation and Standard Operating Procedures
Experience performing hardware and software installations, configuring desktops and laptops, and troubleshooting related issues

Location and Schedule

Horsham, PA (hybrid)
Home based within 2 hours drive of Horsham location required

Compensation

USD 48,900 - 81,500 per year
Geographic differentials may apply in some locations to reflect local market rates
Annual incentive bonus eligibility

Benefits

Health care plans and benefits
Modern Family Benefits, including maternity, paternity, adoption, and surrogacy
Life assurance and accident policies
Comprehensive pension and retirement plans
Access to learning and development resources
Working flexible hours

Conditions of Employment

Must be a U.S. citizen to qualify for this position
Must successfully pass a background investigation and achieve Public Trust security clearance

Work Style

Focus on healthy work/life balance across the organization
Wellbeing initiatives, shared parental leave, study assistance, and sabbaticals
Support for meeting immediate responsibilities and long-term goals

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Support Jobs in Horsham, PA

Help Desk Tech II

Help Desk Tech II

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