Huntington, IN

Support Jobs in Huntington, IN

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Today

Bilingual Technical Support Specialist

Our Sunday Visitor, Inc. Huntington, IN

Huntington, IN

Today

$39k - $42k/yr Full time Application Support Computer Skills Customer Support

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Job Description

Our Sunday Visitor, Inc. is seeking a Bilingual Technical Support Specialist to provide front-line assistance for OSV’s electronic products. This onsite role in Huntington, IN supports customers across a range of offerings by answering inquiries, diagnosing issues, and guiding users through timely resolution.

In this position, you will act as a primary point of contact for help requests and maintain a strong knowledge base of OSV product functionality. You will troubleshoot across varying complexity levels, document outcomes in internal systems, and help customers use platforms more effectively.

Role overview

Serve as the primary point of contact for customers seeking assistance with OSV electronic products.
Troubleshoot, research, isolate, and resolve technical issues across basic, intermediate, and complex categories in a timely manner.
Provide training and guidance on product functionality, usage, and best practices.
Develop and maintain in-depth knowledge of all OSV electronic product offerings.
Respond to inbound phone calls and emails professionally, accurately, and within defined service-level expectations.
Meet or exceed established performance metrics, including customer satisfaction and responsiveness.

What you will do

Accurately document customer demographics, product information, issues, and resolution steps in the CRM and technical databases.
Perform scheduled follow-ups and callbacks to confirm issue resolution and maintain customer confidence.
Collaborate with peers and cross-functional teams to share knowledge and improve support processes.
Offer recommendations to improve product usage, efficiency, and customer outcomes.
Build strong working relationships with churches, dioceses, internal teams, and management.
Participate in an on-call rotation as required.
Complete other duties as assigned.

Requirements

Experience in customer service, technical support, or a call center environment.
General knowledge of Windows operating systems.
Experience working in cross-platform environments (including PC and Mac).
Basic understanding of networking concepts and terminology.
Working knowledge of web browsers and Microsoft Office applications.
Associate degree in Information Technology, Business, or a related field preferred; equivalent relevant work experience will be considered.
Strong technical aptitude with PC and Mac systems.
Bilingual English and Spanish (verbal and written).
Excellent verbal and written communication skills.
Ability to clearly explain technical concepts to non-technical users.
Strong customer service orientation with a professional, empathetic approach.
Proven problem-solving and analytical skills.
High attention to detail and accuracy in documentation.
Ability to organize, prioritize, and manage multiple tasks effectively.
Self-motivated with the ability to work independently and as part of a team.
Demonstrates sound judgment when making decisions based on established guidelines and procedures.
Professional business etiquette when working with internal and external stakeholders.
Proficient keyboarding and data entry skills.

Technologies you will use

Windows operating systems
PC and Mac
Web browsers
Microsoft Office applications
Microsoft Teams
CRM

Work environment

Position may be remote, onsite, or hybrid (this posting lists onsite in Huntington, IN).
Participation in Microsoft Teams meetings.
Periodic on-call responsibilities.
Occasional travel for training or conferences as required.

Salary: USD 39,000 - 42,000 per year.

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Today

Technical Support Specialist

Our Sunday Visitor, Inc. Huntington, IN

Huntington, IN

Today

$39k - $42k/yr Full time Computer Skills Customer Support End User Support

Apply Now

Job Description

The Technical Support Specialist delivers front-line support for Our Sunday Visitor’s (OSV) electronic product offerings. This hybrid role in Huntington, IN focuses on resolving customer issues through phone and email, guiding users through solutions, and strengthening customer outcomes with training and follow-up.

Location and Work Arrangement

Location: Huntington, IN
Work mode: Hybrid (position may be remote, onsite, or a hybrid arrangement)
Collaboration: Participation in Microsoft Teams meetings
On-call: Periodic on-call responsibilities
Travel: Occasional travel for training or conferences as required

Compensation

Salary: USD 39,000 - 42,000 per year.

Education

Preferred: Associate degree in Information Technology, Business, or a related field
Alternative: Equivalent relevant work experience will be considered

Key Responsibilities

Serve as a primary point of contact for customers seeking assistance with OSV electronic products.
Troubleshoot, research, isolate, and resolve basic, intermediate, and complex technical issues in a timely manner.
Provide training and guidance to customers on product functionality, usage, and best practices.
Develop and maintain in-depth knowledge of all OSV electronic product offerings.
Build strong working relationships with churches, dioceses, internal teams, and management.
Recommend improvements to product usage, efficiency, and customer outcomes.
Respond to inbound phone calls and emails professionally, accurately, and within defined service-level expectations.
Meet or exceed established performance metrics, including customer satisfaction and responsiveness.
Accurately document customer demographics, product information, issues, and resolution steps in the CRM and technical databases.
Perform scheduled follow-ups and callbacks to help ensure issue resolution and customer confidence.
Collaborate with peers and cross-functional teams to share knowledge and improve support processes.
Participate in on-call rotation as required.
Other duties as assigned.

Required Experience and Knowledge

Experience in customer service, technical support, or a call center environment.
General knowledge of Windows operating systems.
Experience working in cross-platform environments (PC and Mac).
Basic understanding of networking concepts and terminology.
Working knowledge of web browsers and Microsoft Office applications.

Technical Skills and Tools

Technologies: Windows operating systems, PC, Mac, web browsers, Microsoft Office applications, Microsoft Teams, CRM

Skills and Abilities

Strong technical aptitude with PC and Mac systems.
Excellent verbal and written communication skills.
Ability to clearly explain technical concepts to non-technical users.
Strong customer service orientation with a professional, empathetic approach.
Proven problem-solving and analytical skills.
High attention to detail and accuracy in documentation.
Ability to organize, prioritize, and manage multiple tasks effectively.
Self-motivated with the ability to work independently and as part of a team.
Demonstrates sound judgment when making decisions based on established guidelines and procedures.
Professional business etiquette when working with internal and external stakeholders.
Proficient keyboarding and data entry skills.

Supervisory Responsibilities

None.

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Support Jobs in Huntington, IN

Bilingual Technical Support Specialist

Technical Support Specialist

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