Support Jobs in Hutchinson, MN

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15d ago

Auto Parts Sales & Technical Support Specialist

Diesel Conversion Specialists Hutchinson, MN

Hutchinson, MN

15d ago

$60k+/yr Full time Contact Center Customer Service Customer Support

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Job Description

Diesel Conversion Specialists in Hutchinson, Minnesota, is seeking an Auto Parts Sales & Technical Support Specialist to join the onsite team. In this role, you will be on the frontline assisting customers with product questions, processing orders, and applying your automotive knowledge to support diesel engine swap parts.

Responsibilities

Provide excellent service to customers by answering all calls according to company policy, verifying that information shared with customers is accurate, and following up in a timely manner
Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures
Address and resolve customer complaints in a professional, friendly manner
Collaborate with other teams that interact with customers to ensure a seamless experience
Document customer interactions in QuickBooks, including the details needed for others to understand next steps on each project

Requirements

Automotive mechanical aptitude to relate to customers and as a foundation to learn the parts catalog
Clear, honest, and professional written and verbal communication
Customer-care attitude and a mindset that customer success drives company success
Agility to support a diverse range of projects, from TDI® or Cummins® installations to do-it-yourselfers and professional shops
Team mindset and the ability to collaborate effectively
Strong written, verbal, and interpersonal communication skills
High attention to detail with consistent accuracy
Proven experience working within a team environment
Commitment to delivering professional, customer-focused service and support
Strong problem-solving skills with the ability to identify and resolve issues
Automotive mechanical aptitude, including the ability to understand, diagnose, and work with vehicle systems
Proficiency with Microsoft Office and comfort learning additional software tools
Associate's degree or equivalent experience preferred

Technologies

QuickBooks
Microsoft Office

Benefits

Health insurance
Paid time off
Retirement plan

Job Type

Full-time

Pay

From $60,000.00 per year

Shift Availability

Day Shift (Required)

Ability to Commute

Hutchinson, MN 55350 (Required)

Ability to Relocate

Hutchinson, MN 55350: Relocate before starting work (Required)

Work Location

In person

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