Support Jobs in Jackson, MS

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Business Analyst/Help Desk - Government Assistance Programs

Luna Data Solutions, Inc. Jackson, MS

Jackson, MS

Today

$50 - $58/hr Contract Customer Support End User Support Help Desk Support

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Job Description

Remote Business Analyst supporting Help Desk operations and data conversion for Government Assistance Programs. Initial on-site training in Jackson, MS, with ongoing hybrid remote work opportunities.

Responsibilities

Act as the primary contact for users encountering help desk or system-related issues.
Diagnose software and system problems and deliver prompt resolutions to inquiries.
Execute manual data manipulation and corrections as needed to support business operations.
Review, document, and resolve incidents submitted via JIRA, email, spreadsheets, and other channels.
Log, prioritize, and track support requests received by phone, email, and chat portals.
Collaborate with DHS program areas and technical teams to identify business and IT requirements and address them.
Identify patterns or complex problems and escalate to supervisors or managers as appropriate.
Maintain thorough incident documentation to support resolution, trend analysis, and future enhancements.
Apply critical thinking and root cause analysis to troubleshoot and resolve user-reported issues.
Communicate clearly and professionally with users, including those experiencing service disruptions.

Requirements

Minimum five years of experience with automated systems used to determine benefits for SNAP, TANF, or Employment & Training programs.
Associate degree from an accredited institution.
Experience supporting users in a help desk, business analyst, or application support role.
Strong verbal and written communication skills.
Proven ability to analyze issues, identify root causes, and document resolutions.

Technologies

JIRA
Microsoft Windows

Benefits

Dental insurance
Health insurance
Life insurance
Vision insurance

Location and Training

Location: Remote position within the United States, with hybrid remote work options. The first six weeks require on-site training at 200 South Lamar St Jackson Mississippi 39201. Travel and lodging costs for non-local candidates are the responsibility of the candidate.

Contract Type

Long-term, multi-year contract.

Compensation

Hourly rate: $50.00 - $58.00 per hour.

What We Offer

Long-term project stability through a multi-year contract.
Chance to contribute to a high-impact data conversion initiative.
Remote work flexibility after the initial onsite training period.
Collaborative environment with both business and technical stakeholders.

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