Jackson, MS

Support Jobs in Jackson, MS

3 jobs found

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1d ago

IT Help Desk Technician- Intermediate

The University of Mississippi Medical Center Jackson, MS

Jackson, MS

1d ago

Full time Computer Skills End User Support Help Desk

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Job Description

The University of Mississippi Medical Center offers a first-tier IT role where you support device users across the organization through a structured, team-based service environment. This onsite position in Jackson, MS focuses on timely problem resolution, clear documentation, and collaboration with upper level support when issues require deeper troubleshooting.

What you’ll do

Join a rotating call phone system, team email process, and end user self-service ticket creation to receive and address technical issues and requests from UMMC users.
Document and update customer information in ticketing software using provided guidelines to accurately convey the problem or request, including determining and recording the urgency of inquiries.
Use remote support software to gather additional details, including providing screen shots and other relevant information to support troubleshooting by upper level teams.
Provide resolutions when possible, or route problems and requests to the appropriate technical support team.
Support department goals by participating in special projects as directed by the department manager.
Contribute to team documentation to help keep procedures accurate and up to date.
Identify and report problem trends to leadership based on incoming customer communications.
Mentor associate-level team members when questions arise related to procedures or issue resolution.

The duties listed are general in nature and are examples of duties and responsibilities performed. Management retains the right to add or change duties at any time.

What you bring

Associate’s or Bachelor’s degree plus one (1) year of IT support, Help Desk, or technical role experience.
Strong, positive, professional interpersonal skills for working with a wide range of constituencies.
Strong verbal and written communication skills.
Ability to analyze and synthesize information, identify solutions, and evaluate solution usefulness.
Ability to work independently in a 24x7x365 robust team environment.
Ability to comprehend and apply knowledge to new or changing situations.
Proficiency in the Microsoft Office Suite.
Certifications, Licenses or Registration Required: N/A

Tools you’ll use

Microsoft Office Suite
Ticketing software
Remote support software

Schedule and physical demands

Occasional working hours significantly beyond regularly scheduled hours.
Occasional travel to offsite locations.
Occasional activities subject to significant volume changes of a seasonal/clinical nature.
Occasional bending, reaching, twisting, and walking; frequent sitting; occasional standing.
Workload and movement requirements: occasional up to 20%, frequent from 21% to 50%, constant 51% or more.

Application instructions

Please complete the application in its entirety by providing all work experience, education, and certifications or license information. You will be unable to edit, add, or change your application after submission.

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13d ago

IT Help Desk Technician - Associate_ Division of Information Systems

The University of Mississippi Medical Center Jackson, MS

Jackson, MS

13d ago

Full time Help Desk Help Desk Support Help Desk Ticketing

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Job Description

Support the UMMC IT device user community by delivering first tier help desk assistance and documenting each request end-to-end.

Responsibilities

Participate in a rotating call phone system and support workflow via the team email account, end user self-service ticket creation, and other UMMC communication channels for technical issues and requests.
Document and/or update customer documentation in the ticketing software to accurately describe the problem or request.
Use provided guidelines to support consistent handling of inquiries.
Assess and determine urgency of each customer inquiry, and document the urgency in the ticket.
Use remote support software to gather additional problem details; include screen shots and other relevant information to assist upper level support teams.
Provide a resolution when possible, or route the issue or request to the appropriate technical support team.
Contribute to special projects as directed by the department manager.
Provide input to team documentation to maintain accuracy and appropriate updates.
Recognize and report problem trends to leadership based on incoming customer communications.
Follow the general nature of listed duties; management may add or change responsibilities at any time.

Requirements

Education: Associate's or Bachelor's degree.

Knowledge, Skills, and Abilities

Strong, positive, professional interpersonal skills for interactions with a wide range of constituencies.
Strong verbal and written communication skills.
Ability to analyze and synthesize information, determine solutions, and evaluate solution usefulness.
Ability to work independently in a 24x7x365 robust team environment.
Ability to comprehend and apply knowledge to new or changing situations.
Proficiency in the Microsoft office suite of products.

Tools & Technologies

Microsoft office suite of products
Ticketing software
Remote support software

Physical & Environmental Demands

Occasional working hours significantly beyond regularly scheduled hours.
Occasional traveling to offsite locations.
Occasional activities subject to significant volume changes of a seasonal/clinical nature.
Occasional bending, reaching, standing, twisting, and walking.
Frequent sitting.
Workload frequency: occasional up to 20%, frequent 21% to 50%, constant 51% or more.

Job Details

Location: Jackson, MS (onsite)
Time type: Full time
FLSA designation: No (non-exempt)
Pay class: Hourly
FTE: 100%
Job posting date: 10/16/2026

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3mo ago

Business Analyst/Help Desk - Government Assistance Programs

Luna Data Solutions, Inc. Jackson, MS

Jackson, MS

3mo ago Closed

$50 - $58/hr Contract Customer Support End User Support Help Desk Support

This position is no longer accepting applications (closed Aug 26, 2026).

Job Description

Remote Business Analyst supporting Help Desk operations and data conversion for Government Assistance Programs. Initial on-site training in Jackson, MS, with ongoing hybrid remote work opportunities.

Responsibilities

Act as the primary contact for users encountering help desk or system-related issues.
Diagnose software and system problems and deliver prompt resolutions to inquiries.
Execute manual data manipulation and corrections as needed to support business operations.
Review, document, and resolve incidents submitted via JIRA, email, spreadsheets, and other channels.
Log, prioritize, and track support requests received by phone, email, and chat portals.
Collaborate with DHS program areas and technical teams to identify business and IT requirements and address them.
Identify patterns or complex problems and escalate to supervisors or managers as appropriate.
Maintain thorough incident documentation to support resolution, trend analysis, and future enhancements.
Apply critical thinking and root cause analysis to troubleshoot and resolve user-reported issues.
Communicate clearly and professionally with users, including those experiencing service disruptions.

Requirements

Minimum five years of experience with automated systems used to determine benefits for SNAP, TANF, or Employment & Training programs.
Associate degree from an accredited institution.
Experience supporting users in a help desk, business analyst, or application support role.
Strong verbal and written communication skills.
Proven ability to analyze issues, identify root causes, and document resolutions.

Technologies

JIRA
Microsoft Windows

Benefits

Dental insurance
Health insurance
Life insurance
Vision insurance

Location and Training

Location: Remote position within the United States, with hybrid remote work options. The first six weeks require on-site training at 200 South Lamar St Jackson Mississippi 39201. Travel and lodging costs for non-local candidates are the responsibility of the candidate.

Contract Type

Long-term, multi-year contract.

Compensation

Hourly rate: $50.00 - $58.00 per hour.

What We Offer

Long-term project stability through a multi-year contract.
Chance to contribute to a high-impact data conversion initiative.
Remote work flexibility after the initial onsite training period.
Collaborative environment with both business and technical stakeholders.

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Support Jobs in Jackson, MS

IT Help Desk Technician- Intermediate

IT Help Desk Technician - Associate_ Division of Information Systems

Business Analyst/Help Desk - Government Assistance Programs

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