Support Jobs in Jenison, MI

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23d ago

Product & Agricultural Technical Support Specialists

Ingersoll Rand Jenison, MI 🇺🇸 Remote

Jenison, MI

23d ago

$35k - $72k/yr Full time Contact Center Customer Support Help Desk

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Job Description

What you’ll get at Ingersoll Rand includes medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. This remote role focuses on training and customer support for Maximus products, collaborating with distributors and end users to diagnose issues and optimize system performance.

Responsibilities

Handle incoming tech support calls via Zendesk software and emails
Coordinate with USA and Canada support teams and follow up with Zendesk support software
Work closely with the Technical Service Manager to coordinate project plans and training
Provide guidance and follow-up to distributors and customers to optimize system performance
Train equipment installers on building and equipment setup
Train customers/end users on product functions
Follow-up with key accounts/integrators for additional training needs
Collaborate with sales team and distributors to provide optimal project solutions

What you’ll need

Associate’s degree
2+ years of related experience; live production experience on sow farms preferred or an equivalent combination of education and experience
Valid USA driver’s license

Technologies

Zendesk

Benefits

Medical and prescription plans
Dental and vision coverage
Wellness programs
Life insurance
A robust 401(k) plan
Paid time off
Employee stock options

Work arrangements

Remote position
Preferred location: Midwest territory

Compensation

Salary: USD 34,600 - 71,900 per year

Pay range: $40,000 - $60,000

Core competencies

Willing to work with low voltage components, basic electronic knowledge, tools, and a multimeter
Industry knowledge
Familiarity with smart controllers on swine and/or poultry

Preferences

Bilingual English and Spanish preferred

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