Product & Agricultural Technical Support Specialists

What you’ll get at Ingersoll Rand includes medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. This remote role focuses on training and customer support for Maximus products, collaborating with distributors and end users to diagnose issues and optimize system performance.

Responsibilities

• Handle incoming tech support calls via Zendesk software and emails
• Coordinate with USA and Canada support teams and follow up with Zendesk support software
• Work closely with the Technical Service Manager to coordinate project plans and training
• Provide guidance and follow-up to distributors and customers to optimize system performance
• Train equipment installers on building and equipment setup
• Train customers/end users on product functions
• Follow-up with key accounts/integrators for additional training needs
• Collaborate with sales team and distributors to provide optimal project solutions

What you’ll need

• Associate’s degree
• 2+ years of related experience; live production experience on sow farms preferred or an equivalent combination of education and experience
• Valid USA driver’s license

Technologies

• Zendesk

Benefits

• Medical and prescription plans
• Dental and vision coverage
• Wellness programs
• Life insurance
• A robust 401(k) plan
• Paid time off
• Employee stock options

Work arrangements

• Remote position
• Preferred location: Midwest territory

Compensation

Salary: USD 34,600 - 71,900 per year

Pay range: $40,000 - $60,000

Core competencies

• Willing to work with low voltage components, basic electronic knowledge, tools, and a multimeter
• Industry knowledge
• Familiarity with smart controllers on swine and/or poultry

Preferences

• Bilingual English and Spanish preferred