Jonesboro, AR

Support Jobs in Jonesboro, AR

2 jobs found

Include remote jobs

1mo ago

Help Desk Technician

Optus, Inc Jonesboro, AR

Jonesboro, AR

1mo ago Closed

$17 - $18/hr Full time Customer Service Customer Support Help Desk Support

This position is no longer accepting applications (closed Oct 30, 2026).

Job Description

Help Desk Specialist I provides Tier-1 support for a national account with on-site work in Jonesboro, AR.

Responsibilities

Provide customer support for a variety of national account locations
Answer inbound queue calls in a fast-paced environment
Open, update, and close service tickets
Complete Tier-1 analysis and triage, including:
- Incoming phone lines
- General phone system and end-point issues
- Call flow processes
- Other customer-owned peripheral equipment
- User voicemail additions and resets
- Basic user phone feature programming
Respond to customer tickets within Service Level Agreements
Conduct daily follow-up calls to confirm ticket resolution and customer satisfaction
Escalate complex issues or customer complaints to Tier-2, Management, or third parties when needed for timely resolution
Place equipment orders and update the inventory database
Identify and schedule subcontractors to provide service as required
Negotiate subcontractor rates to help maximize profitability
Follow up with subcontractors to ensure scheduled appointments are met
Update customer databases with current, site-specific information
Participate in a 24x7x365 on-call rotation after the new-hire onboarding period
Train new and current team members on internal and external processes, workflows, and updates
Model appropriate behavior aligned with Optus Core Values and Code of Ethics policies, supporting a team approach to quality
Perform other duties or tasks assigned by management

Requirements

Education: High school degree or equivalent required; college degree preferred
Experience with Microsoft Word, Excel, and Outlook required
Demonstrates technical aptitude
Previous telecommunications experience preferred
Team player with a positive attitude and strong customer service skills
Strong written and verbal communication skills required
Attention to detail and strong organizational habits are mandatory
Ability to multi-task, meet externally developed deadlines, and handle changing priorities
On-site requirement: This is not a remote or hybrid position. Must be able to work in the office in Jonesboro, AR.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook

Benefits

Pay range: $17–$18 per hour
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Physical Demands / Working Conditions

Ability to read, write, and communicate orally and in writing to external and internal customers and employees
Normal vision and normal hearing with or without correction
Ability to move boxes up to 50 lbs periodically throughout the workday
Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions

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4mo ago

Technical Support Specialist

Continental Utility Solutions, Inc. Jonesboro, AR

Jonesboro, AR

4mo ago Closed

$40k - $50k/yr Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Jul 14, 2026).

Job Description

Based in Jonesboro, Arkansas, Continental Utility Solutions, Inc. is seeking a Technical Support Specialist to assist utility clients with CUSI software and services. This onsite role emphasizes hands-on help for software, hardware, and networks with a focus on delivering reliable, customer-centered technical support for at least one year of relevant experience in the field.

Responsibilities

Technical support of CUSI's Utility Billing applications including installation, operation, and issue resolution
Interact with clients to ensure applications are performing optimally via telephone, fax, email, and online
Develop and apply technical expertise to efficiently and effectively deliver quality based technical support
Develop and maintain the knowledge of new hardware, software, and operating systems
Develop and maintain the knowledge of new CUSI products and services
Maintain the highest level of customer service consistently meeting and exceeding customer expectations while managing multiple tasks
Participate in new product development and testing

Requirements

Technical knowledge of the principals, practices and techniques used in hardware, software and networks
Strong understanding of Microsoft Products and Operating Systems
Ability to communicate effectively commercially and technically
Strong technical understanding of software applications
Critical thinking and problem solving
Excellent people, communication skills and a professional demeanor
Ability to work in a fast paced team environment
Solid organizational skills, time management skills and ability to set and manage priorities
Ability to resolve issues quickly and efficiently and operate under deadlines
Bachelor's degree or higher technical certification preferred
Minimum of 1 year of software, hardware and network experience

Technologies

Microsoft Products
Operating Systems

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Professional development assistance
Vision insurance

Location & Logistics

Location: Jonesboro, AR 72401 (Onsite)
Work arrangement: In person
Ability to commute: Jonesboro, AR 72401 (Required)
Job type: Full-time
Salary: $40,000 - $50,000 per year

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Support Jobs in Jonesboro, AR

Help Desk Technician

Technical Support Specialist

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