Technical Support Specialist

Based in Jonesboro, Arkansas, Continental Utility Solutions, Inc. is seeking a Technical Support Specialist to assist utility clients with CUSI software and services. This onsite role emphasizes hands-on help for software, hardware, and networks with a focus on delivering reliable, customer-centered technical support for at least one year of relevant experience in the field.

Responsibilities

• Technical support of CUSI's Utility Billing applications including installation, operation, and issue resolution
• Interact with clients to ensure applications are performing optimally via telephone, fax, email, and online
• Develop and apply technical expertise to efficiently and effectively deliver quality based technical support
• Develop and maintain the knowledge of new hardware, software, and operating systems
• Develop and maintain the knowledge of new CUSI products and services
• Maintain the highest level of customer service consistently meeting and exceeding customer expectations while managing multiple tasks
• Participate in new product development and testing

Requirements

• Technical knowledge of the principals, practices and techniques used in hardware, software and networks
• Strong understanding of Microsoft Products and Operating Systems
• Ability to communicate effectively commercially and technically
• Strong technical understanding of software applications
• Critical thinking and problem solving
• Excellent people, communication skills and a professional demeanor
• Ability to work in a fast paced team environment
• Solid organizational skills, time management skills and ability to set and manage priorities
• Ability to resolve issues quickly and efficiently and operate under deadlines
• Bachelor's degree or higher technical certification preferred
• Minimum of 1 year of software, hardware and network experience

Technologies

• Microsoft Products
• Operating Systems

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Location & Logistics

• Location: Jonesboro, AR 72401 (Onsite)
• Work arrangement: In person
• Ability to commute: Jonesboro, AR 72401 (Required)
• Job type: Full-time
• Salary: $40,000 - $50,000 per year