Support Jobs in Juneau, AK

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Systems Administrator / Help Desk Support

Wostmann & Associates, Inc. Juneau, AK

Juneau, AK

Today

$78k - $95k/yr Full time Application Support End User Support Hardware Support

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Job Description

Wostmann & Associates offers a stable, onsite Systems Administrator / Help Desk role in Juneau, Alaska, with a competitive annual salary of USD 78,000 to 95,000 and a benefits package designed to support your health, finances, and professional growth. This full-time position is based on-site in Juneau, with relocation assistance possible for the right candidate. The role combines help desk support with systems administration across network, operating systems, desktop and web-based applications, storage area networks, and IT security.

Responsibilities

Address help desk tickets, phone inquiries, and emails from client staff, coordinating with the client's IT division to resolve technical issues.
Install software releases, operating system updates, and patches; assess and troubleshoot software-related problems.
Execute regular system backups and recovery procedures, while monitoring configurations to safeguard data integrity.
Deliver support across network, desktop, and web-based application environments.
Assist with Storage Area Network (SAN) administration and troubleshooting.
Support IT security tasks, including monitoring and resolving security incidents.
Document, track, and monitor tickets to ensure timely resolution.
Coordinate with client technical contacts and the client's IT division on tasks and priorities.

Requirements

Associate degree in Information Technology, Computer Science, or a related field, or an equivalent blend of education and experience.
3 to 5 years of experience in systems administration, help desk support, or a related IT role.
Hands-on experience managing software releases, patching, and system upgrades.
Experience conducting system backups, recovery procedures, and monitoring data integrity.
Experience supporting network, desktop, and web-based application environments.
Familiarity with Storage Area Network (SAN) administration and IT security practices.
Ability to quickly learn new systems, tools, and processes in a dynamic IT support environment.
Must be able to pass a standard background investigation required for client facility access.
Relocate to Juneau, AK 99801 before starting work (Required).

Technologies

VMware
Google Workspace
Cloud Storage
Storage Area Network (SAN)

Benefits

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Relocation assistance
Vision insurance

Soft Skills

Strong problem-solving and critical-thinking abilities with the initiative to identify practical, results-oriented solutions.
Excellent communication and relationship-building skills, capable of coordinating effectively across technical and non-technical audiences.

Preferred Qualifications

Experience providing IT support in a government or highly regulated environment.
Experience administering virtualized server environments and/or Google Cloud Platform services (eg, VMware, Google Workspace, Cloud Storage).
ITIL Foundation certification or equivalent IT service management training.
Experience using IT service management or ticketing platforms to track and resolve requests.
Prior experience as a contractor or consultant.

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