Systems Administrator / Help Desk Support

Wostmann & Associates offers a stable, onsite Systems Administrator / Help Desk role in Juneau, Alaska, with a competitive annual salary of USD 78,000 to 95,000 and a benefits package designed to support your health, finances, and professional growth. This full-time position is based on-site in Juneau, with relocation assistance possible for the right candidate. The role combines help desk support with systems administration across network, operating systems, desktop and web-based applications, storage area networks, and IT security.

Responsibilities

• Address help desk tickets, phone inquiries, and emails from client staff, coordinating with the client's IT division to resolve technical issues.
• Install software releases, operating system updates, and patches; assess and troubleshoot software-related problems.
• Execute regular system backups and recovery procedures, while monitoring configurations to safeguard data integrity.
• Deliver support across network, desktop, and web-based application environments.
• Assist with Storage Area Network (SAN) administration and troubleshooting.
• Support IT security tasks, including monitoring and resolving security incidents.
• Document, track, and monitor tickets to ensure timely resolution.
• Coordinate with client technical contacts and the client's IT division on tasks and priorities.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or an equivalent blend of education and experience.
• 3 to 5 years of experience in systems administration, help desk support, or a related IT role.
• Hands-on experience managing software releases, patching, and system upgrades.
• Experience conducting system backups, recovery procedures, and monitoring data integrity.
• Experience supporting network, desktop, and web-based application environments.
• Familiarity with Storage Area Network (SAN) administration and IT security practices.
• Ability to quickly learn new systems, tools, and processes in a dynamic IT support environment.
• Must be able to pass a standard background investigation required for client facility access.
• Relocate to Juneau, AK 99801 before starting work (Required).

Technologies

• VMware
• Google Workspace
• Cloud Storage
• Storage Area Network (SAN)

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Soft Skills

• Strong problem-solving and critical-thinking abilities with the initiative to identify practical, results-oriented solutions.
• Excellent communication and relationship-building skills, capable of coordinating effectively across technical and non-technical audiences.

Preferred Qualifications

• Experience providing IT support in a government or highly regulated environment.
• Experience administering virtualized server environments and/or Google Cloud Platform services (eg, VMware, Google Workspace, Cloud Storage).
• ITIL Foundation certification or equivalent IT service management training.
• Experience using IT service management or ticketing platforms to track and resolve requests.
• Prior experience as a contractor or consultant.